Senior Support Engineer

3 days ago


East London, South Africa Data Centrix Full time
Experience & Qualifications
  • Matric or Grade 12 Essential
  • IT Qualification (certification, diploma, degree)
  • One of: MCSE, VCP, CCE, HPE (DC) (end User), DELL (DC) (end user), VMWare, VEAAM
  • Minimum 7 -10 years experience supporting ITC environments
  • OpenText product experience will be an advantage
Primary Role Accountabilities:
  • Assist with escalations from 2nd line support engineers
  • Provide 3rd line datacentre software support
  • Preventative maintenance (Patch management)
  • Remediate issues identified by audit and monthly reporting
  • Technologies include (but not limited to)
    • Cloud Services: Azure, AWS, Google cloud
    • Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
    • Citrix Virtualisation
    • Application Delivery Controllers: F5, Citrix, FortiADC
    • Operating Systems: All Microsoft & Linux
    • MS infrastructure: Active Director, Exchange, SQL, SCCM
    • Backups: Veeam, Backup Exec
    • Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest
    • Antivirus: McAfee, ESET, Symantec, Kaspersky
    • End User computing
    • Storage area network
    • Networking
  • Proactive analysis and reporting on system health. Present reports to customers during monthly feedback sessions. Submit change control and remediate reported findings
  • Architect new solutions
  • Contribute to PM to compile project plans based on architecture and resource availability
  • Implement projects in line with planning and architecture
  • Document implementations and provide SOPs
  • Management of Internal, Vendor and Business Partner resources delivery
  • Aware of and manage project delivery within budget
  • Timeous submission of relevant documentation which effect billing
  • Ensure accurate and complete project related documentation (e.g. time sheets and project sign off documentation)
  • Ensure HEAT management system is up to date and complete
  • Work with Service management to ensure on time delivery
  • As required Develop accurate As-Built Documentation after delivery

Critical Requirements - Skills, Experience & Qualifications
  • Proven Tier 3 Support
  • Must be based within the region or province
  • Minimum 7 years proven ITC exposure
  • Valid drivers licence own reliable vehicle essential .
  • Must be willing to make use of vehicle for business travel within the province.


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