Senior Support Engineer

4 weeks ago


East London, South Africa Jobted ZA C2 Full time

Experience & Qualifications

- Matric or Grade 12 Essential
- IT Qualification (certification, diploma, degree)
- One of: MCSE, VCP, CCE, HPE (DC) (end User), DELL (DC) (end user), VMWare, VEAAM
- Minimum 7 -10 years experience supporting ITC environments
- OpenText product experience will be an advantage

Primary Role Accountabilities:

- Assist with escalations from 2nd line support engineers
- Provide 3rd line datacentre software support
- Preventative maintenance (Patch management)
- Remediate issues identified by audit and monthly reporting
- Technologies include (but not limited to)

- Cloud Services: Azure, AWS, Google cloud

- Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV

- Citrix Virtualisation

- Application Delivery Controllers: F5, Citrix, FortiADC

- Operating Systems: All Microsoft & Linux

- MS infrastructure: Active Director, Exchange, SQL, SCCM

- Backups: Veeam, Backup Exec

- Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest

- Antivirus: McAfee, ESET, Symantec, Kaspersky

- End User computing

- Storage area network

- Networking

- Proactive analysis and reporting on system health. Present reports to customers during monthly feedback sessions. Submit change control and remediate reported findings
- Architect new solutions
- Contribute to PM to compile project plans based on architecture and resource availability
- Implement projects in line with planning and architecture
- Document implementations and provide SOPs
- Management of Internal, Vendor and Business Partner resources delivery
- Aware of and manage project delivery within budget
- Timeous submission of relevant documentation which effect billing
- Ensure accurate and complete project related documentation (e.g. time sheets and project sign off documentation)
- Ensure HEAT management system is up to date and complete
- Work with Service management to ensure on time delivery
- As required Develop accurate As-Built Documentation after delivery

Critical Requirements - Skills, Experience & Qualifications

- Proven Tier 3 Support
- Must be based within the region or province
- Minimum 7 years proven ITC exposure
- Valid drivers licence own reliable vehicle essential .
- Must be willing to make use of vehicle for business travel within the province.



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