Senior Support Engineer
4 weeks ago
Experience & Qualifications
- Matric or Grade 12 Essential
- IT Qualification (certification, diploma, degree)
- One of: MCSE, VCP, CCE, HPE (DC) (end User), DELL (DC) (end user), VMWare, VEAAM
- Minimum 7 -10 years experience supporting ITC environments
- OpenText product experience will be an advantage
Primary Role Accountabilities:
- Assist with escalations from 2nd line support engineers
- Provide 3rd line datacentre software support
- Preventative maintenance (Patch management)
- Remediate issues identified by audit and monthly reporting
- Technologies include (but not limited to)
- Cloud Services: Azure, AWS, Google cloud
- Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
- Citrix Virtualisation
- Application Delivery Controllers: F5, Citrix, FortiADC
- Operating Systems: All Microsoft & Linux
- MS infrastructure: Active Director, Exchange, SQL, SCCM
- Backups: Veeam, Backup Exec
- Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest
- Antivirus: McAfee, ESET, Symantec, Kaspersky
- End User computing
- Storage area network
- Networking
- Proactive analysis and reporting on system health. Present reports to customers during monthly feedback sessions. Submit change control and remediate reported findings
- Architect new solutions
- Contribute to PM to compile project plans based on architecture and resource availability
- Implement projects in line with planning and architecture
- Document implementations and provide SOPs
- Management of Internal, Vendor and Business Partner resources delivery
- Aware of and manage project delivery within budget
- Timeous submission of relevant documentation which effect billing
- Ensure accurate and complete project related documentation (e.g. time sheets and project sign off documentation)
- Ensure HEAT management system is up to date and complete
- Work with Service management to ensure on time delivery
- As required Develop accurate As-Built Documentation after delivery
Critical Requirements - Skills, Experience & Qualifications
- Proven Tier 3 Support
- Must be based within the region or province
- Minimum 7 years proven ITC exposure
- Valid drivers licence own reliable vehicle essential .
- Must be willing to make use of vehicle for business travel within the province.
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