Fleet Supervisor

1 week ago

Cape Town, South Africa wePlace Full time
Job title : Fleet Supervisor (Logistics Specialist and Fleet Manager)Job Location : Western Cape, Cape TownDeadline : December 14, 2024Quick Recommended Links
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Role Overview

  • The Fleet Supervisor will be responsible for overseeing a structured, disciplined fleet management operation, with regular on-site management to ensure drivers are performing to high standards and meeting KPIs. This role entails actively driving change, enforcing protocol, and maintaining a consistent presence across various client sites to support drivers and ensure adherence to company standards. Additionally, the Fleet Supervisor will occasionally handle client trips, using a company vehicle when needed.

Key Responsibilities

  • Fleet and Driver Management
  • Driver Sourcing & Onboarding: Recruit and onboard drivers, subcontractors, and rental drivers as required.
  • Training: Conduct training sessions to ensure drivers understand and meet KPIs, use the company Application effectively, and deliver excellent customer service.
  • Performance Management: Monitor driver performance, implement disciplinary actions when
  • necessary, and support driver retention initiatives.
  • Structured Management: Uphold a disciplined approach across the fleet by enforcing established systems and protocols.
  • Driver Support: Address driver inquiries, manage retention efforts, and provide support at client sites as needed.
  • Vehicle & Fleet Oversight
  • Vehicle Inspections: Conduct regular inspections, ensuring compliance with safety and operational standards.
  • Vehicle Handover and Retrieval: Manage handovers and retrievals, maintaining accurate records and schedules.
  • Fleet Management Protocols: Work closely with the Senior Fleet Manager to ensure that all vehicles meet protocol requirements and operate smoothly.
  • Site Operations: Ensure sufficient driver coverage at all sites, proactively addressing logistical issues.
  • On-Site Management and Client Support
  • Site Visits: Regularly visit various client sites to monitor driver performance, address any on-site issues, and ensure drivers are maintaining KPIs and high service standards.
  • Driver Accountability: Conduct spot checks and provide immediate support to ensure drivers are meeting expectations for professionalism and customer service.
  • Client Relations: Act as a point of contact for on-site client inquiries and concerns, addressing issues in a professional manner.
  • Client Trip Support
  • Client Trips: Handle occasional client transport needs using a company vehicle, ensuring punctuality and excellent service.
  • Logistics and Site Coordination
  • Trip Analysis and Booking: Review client trip requests, ensuring proper booking, grouping, and
  • driver assignment.
  • Client and Site Liaison: Act as a point of contact for clients, managing inquiries, handling support
  • tickets, and coordinating with client sites as necessary.
  • Logistics Team Oversight: Supervise the Logistics Specialist team, enforcing KPIs and overseeing schedules, bookings, grouping, and assignments.
  • Client Communication: Professionally handle client inquiries, ensuring satisfaction and timely
  • Management and Process Improvement
  • Team Management: Lead the Logistics Specialists team with a structured, disciplined approach, promoting collaboration and accountability.
  • Project Planning: Develop and lead initiatives to enhance operational efficiency and reduce waste.
  • Process Documentation and Reporting: Document and codify protocols, maintain accurate records, and prepare regular performance reports.
  • System and Structure Development: Drive changes that enhance efficiency, introducing new systems and management protocols as needed.
  • Start-Up Initiatives
  • System Creation: Collaborate with leadership to implement structured systems and protocols.
  • New Ventures: Support expansion initiatives and other projects led by senior management.
  • Training and Onboarding
  • You will receive training from the Operations Team, including Dylan, Cline, and [User]. We anticipate you will be fully operational within three weeks, with regular check-ins to ensure a smooth transition.

Additional Requirements

  • Highly organized, structured, and disciplined.
  • Strong interpersonal and communication skills for effective client and team interactions.
  • A proactive mindset, able to drive change, enforce protocols, and manage multiple sites and teams effectively.

This Role Offers

  • A fast-paced, collaborative start-up environment.
  • Opportunities to develop systems and processes within the company.
  • Necessary resources for a hybrid work setup (laptop, cell phone, data, etc.).
  • Use of a company car for client trips and regular site visits.
     

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