Sales Call Centre Agent

7 months ago

Pretoria, South Africa Status Asset Management Full time

Position: Sales Call Centre Agent

Location: Pretoria

 

Are you all about client services and addressing customer concerns? Are you a fantastic salesperson with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because we’re HIRING

This role plays an integral part in our team, as you are the first point of contact between our customers and the Company. Therefore, setting the tone for customer satisfaction.

 

Great, so who is a good fit?

A specialist who is an expert in achieving and exceeding sales targets. Responsible for the relationship between the Company and the Client, as well as someone who has amazing organisation and timekeeping skills. You are self-motivated and self-driven with an unwavering ability to continuously learn and improve. You love working with people and your number one priority is customer satisfaction, as well as marketing the Business’ products.

 

You may be wondering, what does the duties include?

  • Meeting with possible investors for the LNDR Club;
  • Grow and build the investor Club membership;
  • Responsible to do presentations to possible investors so as to attain new business;
  • Manage and convert leads into sales and ensure outcomes are captured onto the system;
  • Informs clients by explaining procedures; answering questions; providing information;
  • Reviews customers’ credit profiles;
  • Adheres to affordability regulations functioning within the NCR & the NCA;
  • Cold calling and answering of inbound calls in a timely and friendly manner;
  • Evaluate problems and complaints of callers and provide proper solutions to them;
  • Respond to the needs of customers and provide personalised service;
  • Provides information on the company’s products or services and generates interest in the offer;
  • Upsells products and services;
  • Research needed information using available resources;
  • Processes forms and applications;
  • Routes calls to other team members whenever needed;
  • Makes relevant notes from customer interactions;
  • Identify any issues that customers might be struggling with;
  • Report on customer feedback;
  • Complete call logs and reports;
  • Manage & update customer databases;
  • Follow-ups on customer calls;
  • Boost customer loyalty by offering a proper experience over the phone.

 

Are there any specific skills and attributes required?

  • Ability to build strong relationships and effectively identify problems as soon as they arise;
  • Analysis of stumbling blocks to find positive solutions and ability to develop alternative solutions to common issues;
  • Identify critical factors which will affect certain outcomes, as well as accurately evaluate options and establish priorities;
  • Anticipate outcomes and identify consequences;
  • Open and honest communication regarding products;
  • Actively listen to others to determine approach to be taken and the ability to persuade individuals so as to see reason;
  • Successful creation and implementation of negotiation strategy;
  • Ability to show empathy with excellent verbal and written communication skills;
  • Ability to provide concise and relevant information and able to provide advice when needed;
  • Ability to work alongside team to achieve a common goal;
  • Be mutually accountable for all projects taken on;
  • Ability to encourage differences and opinions;
  • Ability to perform tasks in an organised manner;
  • Set personal goals and ensure the achievement thereof;
  • Plan efficiently and effectively to ensure deadlines are met;
  • Ability to remain calm in a situation of conflict;
  • Display patience when dealing with stakeholders and team;
  • Highly disciplined with a willingness to learn;
  • Confident with the ability to apply resilience;
  • Cooperative and optimistic;
  • High attention to detail.

 

Take a look at the what the requirements for this amazing job is

  • Matric;
  • 3 year’s sales call centre experience;
  • Familiar with telephone and computer technology;
  • Experience within the financial services industry, preferred;
  • Experience in effectively making sales and reaching targets;
  • Customer service experience;
  • Availability for varied shifts;
  • Ability to handle pressure;
  • Knowledge of Retention and Recall.

 

  • Call Centre Agents

    6 months ago

    Pretoria, South Africa WHM Recruitment Advisors Full time

    A well-established organization in** PRETORIA **is seeking a **Call Centre Agents** **to join their team **Salary will be discussed in the interview.** **Qualifications and Experience**: - Call Agent or equivalent position: three (3) years of Call Centre industry experience. **Technical Skills** - Exceptional knowledge of MS Office full package - Good...

  • Life and Funeral Sales Call Centre Agents

    7 months ago

    Pretoria, South Africa Isilumko Staffing Full time

    Life and Funeral Sales Call Centre AgentsMenlynPermanent We are seeking Call Centre agents with experience in long term insurance.Basic and commission. Requirements:MatricClear ITCRE 5 within 2 years of DOFAFull FAIS credits within 6 years of DOFA

  • Long Term Insurance Call Centre Sales Agents

    7 months ago

    Pretoria, South Africa Isilumko Staffing Full time

    Call Centre Sales Agents (Outbound)Menlyn, PretoriaPermanent Job DutiesSell funeral and Life policies (out bound)Apply product knowledgeCapture policy on systemAttend to client queriesProcess amendments on policiesResponsible for own policy retention Requirements:MatricCall Centre CertificateRE 5 within 2 years of DOFA.Full FAIS within 6 years of DOFA1...

  • Call Centre Agent

    7 months ago

    Pretoria, South Africa CTU Career Chatz Full time

    Job SummaryThe Call Centre Agent will play a pivotal role in connecting with potential customers and qualifying leads to aid the sales team. The ideal candidate should be comfortable with high-volume outbound calls, be digitally savvy to handle chatbot and WhatsApp inquiries, and have a knack for lead capture and qualification. They should also be organized,...

  • Outbound Call Centre Agent

    6 months ago

    Pretoria, South Africa Insphired Recruitment Solutions Full time

    Our client in the Market Research industry is currently looking for an **Outbound Call Centre Agent **(Remote) **Responsibilities**: - Making outbound calls to business and consumer audiences to conduct market research surveys and collect data. - Conduct interviews and provide top-quality customer experiences. **Requirements**: - Excellent verbal...

  • Call Center Sales Agent

    6 months ago

    Pretoria, South Africa New Beginnings Recruitment Full time

    Call Centre Agents required to sell Funeral & Life Cover products in the Pretoria area. **Responsibilities** - Sell policies (in and out bound) - Process amendments on policies - Responsible for own policy retention - Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs...

  • Outbound Call Centre Agent

    6 months ago

    Pretoria, South Africa Insphired Recruitment Solutions Full time

    Our client in the Market Research industry is currently looking for an **Outbound Call Centre Agent **(Remote) **Responsibilities**: - Making outbound calls to business and consumer audiences to conduct market research surveys and collect data. - Conduct interviews and provide top-quality customer experiences. **Requirements**: - Excellent verbal...

  • Call Centre Support Supervisor

    6 months ago

    Pretoria, South Africa Zeal HR Full time

    **Call Centre Support Supervisor** **INTRODUCTION**: An exciting opportunity has become available within the medical technology and devices industry, for a Support Supervisor in the international Call centre. Our client is an impact-driven digital health company passionate about affordable access to healthy hearing for everyone, everywhere. This is an...

  • Sales Call Centre Team Member

    1 month ago

    Pretoria, Gauteng, South Africa Numeral XII (Pty) Ltd. Full time

    Job OverviewWe are seeking a highly skilled and experienced Sales Call Centre Agent to join our team at Numeral XII (Pty) Ltd. in Pretoria.Key ResponsibilitiesSales - You will be responsible for generating sales and increasing revenue for the company.Conversion of Leads - Convert 90% of leads received into sales.Sales Targets - Meet and exceed your monthly...

  • Telemarketing - Outbound Call Centre Agent

    3 months ago

    Pretoria, South Africa ATripleA Recruitment and Temps Full time

    We are seeking a highly motivated and energetic Telemarketing/Call Centre Agent to join our dynamic team. The ideal candidate will have excellent communication skills and the ability to thrive in a fast-paced, results-driven environment. If you enjoy interacting with people, are passionate about sales, and love to work towards targets, this is the perfect...

  • Call Centre Agent

    4 months ago

    Pretoria, South Africa NDC Full time

    Pretoria-based company looking for **Call Center** **Agent** to start immediately. **Minimum requirements are as follows**: - Matric Certificate - **Debt Collections** or Sales Experience (**Advantageous**) - Must be target driven - **Must reside in Pretoria** Basic salary of R4,700.00 to R6,500.00 + Commission (depending on experience) **Note:...

  • Call Centre Operations Manager

    3 months ago

    Pretoria, South Africa Y Recruit Full time

    **Job Overview**: **Date Posted**: Posted 18 hours ago- **Location**: Pretoria, Gauteng- **Job Title**: Call Centre Operations Manager (Pharma)- Closes: 30 September 2024**Education Level**: Bachelors Degree- **Job Level**: Management- **Minimum Experience**: 5- 7 Years**Call Centre Operations Manager (Pharma) - Pretoria.**: My Client in the Pharmaceutical...

  • Call Centre Agent

    7 months ago

    Pretoria, South Africa Status Asset Management Full time

    Position: Call Centre Agent Location: Pretoria  Are you all about sales and addressing customer concerns? Are you customer focused with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because we’re HIRING!! This role plays an integral part in our team, as you are the first point of contact...

  • Quality Assurance Agent: Call Centre

    7 months ago

    Pretoria, South Africa Adcorp Holdings Full time

    **Synopsis** My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year contract. **Qualification and Experience** - Grade 12 - Certificate in Quality Assurance - Experience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality...

  • Medical Call Centre Agent

    6 months ago

    Pretoria, South Africa Careforce Recruitment Full time

    Our client, a managed care organisation based in Pretoria is looking for a Call Centre Agent. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Medical Call Centre Agent Reporting to: Operations Manager Hours: 40 hours per week (Based on a...

  • Telemarketing - Outbound Call Centre Agent

    3 months ago

    Pretoria East, South Africa ATripleA Recruitment and Temps Full time

    We are seeking a highly motivated and energetic Telemarketing/Call Centre Agent to join our dynamic team. The ideal candidate will have excellent communication skills and the ability to thrive in a fast-paced, results-driven environment. If you enjoy interacting with people, are passionate about sales, and love to work towards targets, this is the perfect...

  • Customer Service Call Centre Agent

    4 weeks ago

    Pretoria, Gauteng, South Africa Isilumko Staffing Full time

    About the RoleWe are seeking a skilled Customer Service Call Centre Agent to join our team at Isilumko Staffing in Hermanstad, Pretoria West.

  • Support Supervisor

    6 months ago

    Pretoria, South Africa Curiska (Pty) Ltd Full time

    **Working hours**: - Working hours Eastern Standard Time: 9am - 8pm _(16:00 - 03:00)_ - Working shifts, four shifts a week - Monday to Sunday **Job purpose**: **Operationally responsible for selected support agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in...

  • Call Centre Leader

    1 month ago

    Pretoria, Gauteng, South Africa Advius (Pty) Ltd Full time

    Hello, Job Seekers!Our client, Advius (Pty) Ltd, is looking to employ a skilled Call Centre Leader with a proven track record in debt recovery and target-driven sales.In this role, you will lead, train, and motivate a team of agents to meet and exceed their goals while driving sales performance. If you have strong leadership skills, a passion for motivating...

  • Call Centre Agent

    6 months ago

    Pretoria, South Africa Careforce Medical Recruitment Full time

    Our client, a managed care organisation based in Pretoria is looking for a Call Centre Agent. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Medical Call Centre Agent - Adding or removing of dependants - Processing medical scheme membership...