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Document Indexing Clerk

4 months ago

Johannesburg, South Africa Santam Full time

OPPORTUNITY

Santam’s Non-Motor department has a position available for a Document Indexing Clerk who will be based at Hill on Empire

WHAT WILL YOU DO?

The successful candidate will be responsible for the correct indexing of all claims related documentation and a pre-determined order, ensuring that these images are clear enabling easy and effortless retrieval for the handling and finalizing of claims.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

 KEY RESPONSIBILITIES

• Efficient retrieval of documents for all claims as and when required.
• Liaise with preparation team(s) as and when necessary, regarding priority lists etc.
• Operating the scanning machines according to pre-determined guidelines
• Allocation and indexing of all scanned documents from scanning queues.
• Accurate identification of documents manually and electronically

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 2 – 3 years claims related experience
• Experience in indexing of documentation
• Experience in co-ordination of mail distribution
• Maintaining, filing and retrieval of documents 
• Understanding of Claims Registration Process
• Claims Enquiries Process 
• Appointing of Service Providers experience 
• Team Player
• Accountability

KNOWLEDGE AND SKILLS

• Relevant system knowledge
• Computer literate (MS Office package)
• Technical product knowledge
• Good communication skills
• Analytical skills
• Delivery/results orientated.

PERSONAL ATTRIBUTES

• Client Service Orientation
• Problem solving 
• Decision making
• Resilience
• Handling information
• Gathering information
• Oral communication

WHO WE ARE:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Please note that this appointment will be made in line with the Divisional Employment Equity targets.