FTTH Project Coordinator Cape Town
2 weeks ago
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- Job by industries
Job Duties:
- Processing of FTTH (Fibre to the Home) new orders, upgrades and downgrades.
- Place and track each customer order and ensure the customer receives updates.
- Coordinating service delivery with Fibre Network Operators (FNO’s).
- Stakeholder and customer management.
- Maintaining, updating and documenting of all FTTH delivery processes.
- Ensuring customer has a smooth onboarding journey from beginning to end.
- Ability to work through high volume ticket numbers by means of calls and email.
- Ability to understand complex customer situations and provide appropriate solutions.
- And any other reasonable task
Requirements
- Grade 12 or equivalent.
- Relevant tertiary education (preferred).
- 2 years' experience within a fast paced, high volume Customer Services/Technical Support environment.
- Minimum of 1 year within an ISP providing Project Delivery, Provisioning or Technical support services.
- Proven ability to resolve high volume amounts of tickets per day.
- Customer Centric – must place high priority on customer experience.
- Takes initiative, driven and proactive problem solver.
- Accuracy and great time management skills.
- Strong MS Excel, MS Word and numerical ability.
- Experience working on a CRM and Ticketing system
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