FTTH Project Coordinator Cape Town

2 weeks ago


Cape Town, South Africa RSAWEB Full time
Job title : FTTH Project Coordinator Cape TownJob Location : Western Cape, Cape TownDeadline : December 13, 2024Quick Recommended Links
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Job Duties:

  • Processing of FTTH (Fibre to the Home) new orders, upgrades and downgrades.
  • Place and track each customer order and ensure the customer receives updates.
  • Coordinating service delivery with Fibre Network Operators (FNO’s).
  • Stakeholder and customer management.
  • Maintaining, updating and documenting of all FTTH delivery processes.
  • Ensuring customer has a smooth onboarding journey from beginning to end.
  • Ability to work through high volume ticket numbers by means of calls and email.
  • Ability to understand complex customer situations and provide appropriate solutions.
  • And any other reasonable task

Requirements

  • Grade 12 or equivalent.
  • Relevant tertiary education (preferred).
  • 2 years' experience within a fast paced, high volume Customer Services/Technical Support environment.
  • Minimum of 1 year within an ISP providing Project Delivery, Provisioning or Technical support services.
  • Proven ability to resolve high volume amounts of tickets per day.
  • Customer Centric – must place high priority on customer experience.
  • Takes initiative, driven and proactive problem solver.
  • Accuracy and great time management skills.
  • Strong MS Excel, MS Word and numerical ability.
  • Experience working on a CRM and Ticketing system

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