FTTH Project Coordinator Cape Town
6 days ago
FTTH Project Coordinator Cape Town - Opportunity for Growth
Overview:We are seeking a highly skilled and experienced FTTH Project Coordinator to join our team in Cape Town. As a key member of our project delivery team, you will play a vital role in ensuring the successful delivery of FTTH projects.
Key Responsibilities:- Process new orders, upgrades, and downgrades for FTTH services.
- Track customer orders and provide timely updates to ensure a smooth onboarding experience.
- Coordinate service delivery with Fibre Network Operators (FNOs) to meet customer expectations.
- Manage stakeholders and customers to resolve queries and concerns.
- Maintain and update documentation for FTTH delivery processes.
- Ensure customers have a seamless onboarding journey from start to finish.
- Handle high-volume ticket numbers via calls and email.
- Analyse complex customer situations and provide suitable solutions.
- Grade 12 or equivalent qualification.
- Relevant tertiary education is preferred.
- 2 years' experience in a fast-paced, high-volume Customer Services/Technical Support environment.
- Minimum 1 year experience in an ISP providing Project Delivery, Provisioning, or Technical support services.
- Demonstrated ability to resolve high volumes of tickets per day.
- Customer-centric approach with a focus on delivering exceptional customer experiences.
- Takes initiative, driven, and proactive problem-solving skills.
- Strong MS Excel, MS Word, and numerical skills.
- Experience working with CRM and Ticketing systems.
The estimated annual salary for this position is R350,000 - R450,000, depending on experience and qualifications. A comprehensive benefits package, including medical aid, retirement fund, and leave entitlements, will also be offered.
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