FTTH Project Coordinator Cape Town

6 days ago


Cape Town, Western Cape, South Africa RSAWEB Full time
Job Title:

FTTH Project Coordinator Cape Town - Opportunity for Growth

Overview:

We are seeking a highly skilled and experienced FTTH Project Coordinator to join our team in Cape Town. As a key member of our project delivery team, you will play a vital role in ensuring the successful delivery of FTTH projects.

Key Responsibilities:
  • Process new orders, upgrades, and downgrades for FTTH services.
  • Track customer orders and provide timely updates to ensure a smooth onboarding experience.
  • Coordinate service delivery with Fibre Network Operators (FNOs) to meet customer expectations.
  • Manage stakeholders and customers to resolve queries and concerns.
  • Maintain and update documentation for FTTH delivery processes.
  • Ensure customers have a seamless onboarding journey from start to finish.
  • Handle high-volume ticket numbers via calls and email.
  • Analyse complex customer situations and provide suitable solutions.
Requirements:
  • Grade 12 or equivalent qualification.
  • Relevant tertiary education is preferred.
  • 2 years' experience in a fast-paced, high-volume Customer Services/Technical Support environment.
  • Minimum 1 year experience in an ISP providing Project Delivery, Provisioning, or Technical support services.
  • Demonstrated ability to resolve high volumes of tickets per day.
  • Customer-centric approach with a focus on delivering exceptional customer experiences.
  • Takes initiative, driven, and proactive problem-solving skills.
  • Strong MS Excel, MS Word, and numerical skills.
  • Experience working with CRM and Ticketing systems.
Compensation:

The estimated annual salary for this position is R350,000 - R450,000, depending on experience and qualifications. A comprehensive benefits package, including medical aid, retirement fund, and leave entitlements, will also be offered.



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