Consumer Project Coordinator
4 weeks ago
**Job Information**:
Date Opened
- 12/11/2024Job Type
- Full timeIndustry
- Consumer OperationsWork Experience
- 2 yearsEducation Level
- Grade 12 or equivalentCity
- Cape TownProvince
- Western CapeCountry
- South AfricaPostal Code
- 8005- Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.
**Specialisation fields**:
- Cloud infrastructure
- Enterprise connectivity
- Mobile connectivity and data management
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)
At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.
**Our values**:
- Creativity
- Humanity
- Innovation
- Passion
- Based within our vibrant Consumer Division, this person will be exercising their proven project coordination and attention to detail skills to facilitate new orders, upgrades and downgrades, while ensuring excellent communication between the provider and the customer.
**Job Duties**:
- Processing of FTTH (Fibre to the Home) new orders, upgrades and downgrades.
- Place and track each customer order and ensure the customer receives updates.
- Coordinating service delivery with Fibre Network Operators (FNO’s).
- Stakeholder and customer management.
- Maintaining, updating and documenting of all FTTH delivery processes.
- Ensuring customer has a smooth onboarding journey from beginning to end.
- Ability to understand complex customer situations and provide appropriate solutions.
- And any other reasonable task
**Requirements**:
- Grade 12 or equivalent.
- Relevant tertiary education (preferred).
- 2 years' experience within a fast paced, high volume Customer Services/Technical Support environment.
- Minimum of 1 year within an ISP providing Project Delivery, Provisioning or Technical support services.
- Proven ability to resolve high volume amounts of tickets per day.
- Customer Centric - must place high priority on customer experience.
- Takes initiative, driven and proactive problem solver.
- Accuracy and great time management skills.
- Strong MS Excel, MS Word and numerical ability.
- Experience working on a CRM and Ticketing system
**Benefits**:
- Medical Aid (Discovery)
- Reduced Gap Cover Rates (Turnberry Premier)
- Retirement Annuity Contribution (Allan Gray)
- Medical Insurance (Momentum - Health4Me)
- Discounted Internet Connectivity
- Free Employee Wellness Programme (ICAS)
- Team Buildings
- Exposure to latest industry technologies and standards
- Lastly, a work environment that rivals the very best
-
Project Coordinator
6 months ago
Cape Town, South Africa Project Management Connection Full time**Output / Deliverables Measurement/S** **Financial Administration** - Assist in Managing programme budget & costs by updating the programme budget and execute monthly cost & projection reporting - Coordinate PPO time capturing by ensuring that all relevant resources has booked their monthly time on PPO before month-end closure. - Manage account payments...
-
Project Coordinator
1 month ago
Cape Town, South Africa Project Management Connection Full timeFinancial Administration:Assist in Managing programme budget & costs by updating the programme budget and execute monthly cost & projection reportingCoordinate PPO time capturing by ensuring that all relevant resources has booked their monthly time on PPO before month-end closure.Manage account payments for various vendors.Create and manage Purchase Orders...
-
Senior IT Programme/project Manager
6 months ago
Cape Town, South Africa SET Recruitment Consultants Full time**Senior IT Programme/Project Manager (Consumer)** **R1.5m - R2m plus Bonus** **Cape Town** Superb Career Opportunity with a Global FMCG Market Leader. This is a new position reporting to the CIO. You will work closely with the Consumer Experience (CX) function to develop and own the standard methodology regarding all client interfacing technology,...
-
Packhouse Project Coordinator
3 weeks ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full timeCompany Overview:The Packhouse industry is a rapidly evolving sector, driven by technological advancements and changing consumer demands. At Communicate Recruitment, we specialize in connecting top talent with exciting opportunities in this field.Salary: R800,000 - R1,200,000 per annumJob Description:We are seeking an experienced Project Manager to join our...
-
Senior Project Manager
2 months ago
Cape Town, South Africa Project Link Full timeSenior Project ManagerJob Description:Job Title: Senior Project ManagerLocation: Western Cape, City of Cape Town, Cape TownJob Type: Contract, Full-Time hours Job Duties:Lead and manage the successful implementation of system projectsOversee warehouse management projects to ensure efficient operationsCoordinate CSnX implementation projects and ensure...
-
Financial Project Administrator
1 month ago
Cape Town, Western Cape, South Africa Project Management Connection Full timeFinancial Administration:Essential duties include managing programme budget and costs, creating and managing purchase orders for various contractors, resolving budget queries, and reporting to the Programme Manager.Project Coordination/Support:Key responsibilities involve supporting the programme manager and project team, managing a small work stream within...
-
Project Manager
7 months ago
Cape Town, South Africa Project Management Connection Full time**Main Purpose of the Job** The management of projects to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, and quality. **Role Responsibilities** - Coordinate and integrate activities across multiple functional lines - Ensure timely and effective communication with the...
-
Programme Coordinator
5 months ago
Cape Town, South Africa Project Management Connection Full timeThe Programme Coordinator will be responsible for the coordination of administrative activities; will assist the Programme Manager / Product Owner, Project Manager/s and team with planning, finance, and reporting requirements. Will be required to adhere to various SLAs within governance parameters in support of the successful implementation of an...
-
Head of Consumer Marketing
5 months ago
Cape Town, South Africa Wilderness Full timeThe Head of Consumer Marketing manages our Wilderness consumer marketing channels and contributes to the growth of our direct business sales. This is an exciting opportunity for a creative, results-driven and strategically minded individual to make a significant impact on how we market and drive direct business. This senior role reports directly to the...
-
Administrative Project Coordinator
4 weeks ago
Cape Town, Western Cape, South Africa Labournet Full timeAbout the Job:Labournet seeks an experienced Administrative Project Coordinator to join our team in Durbanville. The successful candidate will be responsible for ensuring the smooth and efficient management of projects, contributing to their successful completion.Key Responsibilities:Provide administrative support to project teams, including answering...
-
Project Manager
6 months ago
Cape Town, South Africa Rizik Link cc Full timeA Marine Engineering company in Cape Town, is currently seeking the services of a Project Manager / Estimator to assume responsibility for the management of marine projects including technical, scheduling, cost control, and progress monitoring. These projects will involve marine repair and shipyard work. - Coordinate and carry out surveys on site as and...
-
Senior Technical Project Manager
6 months ago
Cape Town, South Africa Project Management Connection Full time**Main Purpose**: The Technical Project Manager is responsible for the delivery of high-quality technical solutions for a deployment project in South Africa/Western Cape. This role will coordinate the technical project activities for these functional streams starting from pursuit/estimation to deployment/Hypercare and liaise with the other project streams to...
-
Junior Project Manager
6 months ago
Cape Town, South Africa Quick Project Management Services Full time**JOB DESCRIPTION** **JUNIOR PROJECT MANAGER** **Job Summary** The Junior Project Manager coordinates project management duties. The JPM coordinates internal and external resources and/or vendors for the flawless execution of projects. The JPM oversees and performs administrative functions concerned with a project. This may include calling clients,...
-
Project Manager
2 days ago
Cape Town, South Africa 3C Metal Full timePosition description **Job title**: - Project Manager **Contract type**: - Permanent **Job description**: **Job Purpose**: - Responsible for the coordination of a project including technical, scheduling, cost control, and progress monitoring, ensuring consistency with company strategy, commitments, goals, and objectives. **Responsibilities / Duties /...
-
Consumer Insights Specialist
6 months ago
Cape Town, South Africa Webrepublic (Pty) Ltd Full timeOver the last decade, Webrepublic has grown from an ambitious startup into Switzerland’s leading digital agency. More recently, Webrepublic has launched a subsidiary in South Africa to work hand-in-hand with our HQ in Switzerland. Our team in Cape Town has grown and we are now looking for a **Consumer Insights Specialist** to expand our local presence into...
-
Servicenow Project Manager
6 months ago
Cape Town, South Africa The Project Foundry Full time**We are looking for an experienced Project Manager to join our team. This role requires experience dealing with clients and managing ServiceNow implementations in a fast-paced and innovative environment.** The Project Foundry has substantially grown its portfolio of blue-chip clients across the finance and technology, telecoms, and life-sciences sectors....
-
Strategic Consumables Procurement Manager
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Full timeJob Title: Strategic Consumables Procurement ManagerWe are seeking an experienced Senior Vendor Manager, Consumables to join our team at Amazon.The ideal candidate will have a strong background in business analysis, buying and profit and loss management, with a proven track record of delivering projects on time and within budget.This is a leadership role...
-
Project Coordinator
2 months ago
Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full timeJob Title: Project Coordinator Job Summary: The DLK Group (PTY) Ltd is seeking a highly skilled Project Coordinator to support the planning, execution, and monitoring of projects. The ideal candidate will possess a National Qualifications Framework (NQF) Level 6 in Project Management and have at least five years of relevant experience in project...
-
Senior SAP Project Manager
6 months ago
Cape Town, South Africa Project Management Connection Full time**Main Purpose**: - The Test Manager - PGT SSA will be responsible for the delivery for all test types and phases for the SSA deployment. This is a key leadership role that partners with the PMO, testing and non-testing vendor leads, technology teams, process value streams, PGT global teams, and IT Tech Services. In addition to successful test execution,...
-
Consumer Platform Lead: Africa, Middle East, and
6 months ago
Cape Town, South Africa Isilumko Staffing Full time**Consumer Platform Lead: Africa, Middle East, and Eastern Europe: Permanent Position: Western Cape** **Key Performance Areas**: - **Consumer innovation Strategy design and development**: - Collaborate with the Innovation Foresights and Insights lead, global and regional strategic insights teams and OpCos to design and develop a pipeline of relevant...