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Thompsons Holidays

3 months ago

Johannesburg, South Africa Cullinan Holdings Full time

Job Purpose

Are you an energetic, well-traveled, passionate individual who loves everything about travel? Are you a Customer-Centric and motivated team player? Is your passion turning Holiday Dreams into a reality? We are seeking experienced travel consultants nationally (Johannesburg/Durban/Cape Town) Call Centre.

Our travel consultants provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to the Travel agent, in order to achieve personal and company sales targets, in line with the company strategy.

Requirements

Key Objectives

Offer professional travel advice and provide accurate and creative quotations to customers/agents by discussing client requirements either via call center or over e-mail advising on suitable options in line with customer requests and striving to exceed expectations.

Successful achievement of personal Sale Targets by actively closing the sale and converting quotations to booking.

Effective management of booking administration processes including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.

Maintain high levels of quality and productivity by managing workload and meeting deadlines.

Ensure processes are followed to reduce errors and losses and take pride in your quality of work.

Offer world-class service and offer a “wow” service to our customers.

Develop a culture, strive to exceed expectations,

Qualifications and Minimum Experience Required

  • Travel and Tourism Certificate
  • Amadeus or GDS and an understanding of airfare rules
  • Excellent numeracy and literacy skills
  • 3-5 years of travel industry experience in a retail or tour operator environment is essential with a proven record of reaching sales targets
  • Practical Experience with compiling travel packages and creating costings
  • Working knowledge of Microsoft Word Excel and Outlook
  • Good Geographical knowledge
  • Thorough working knowledge of the Reservation process from input to output (end to end)
  • Experience with reading and interpreting contracts
  • Accurate and detail-orientated and compulsive about taking care of small things.
  • Effective Communication Skills (effective written and verbal communication)