Thompsons Holidays

5 months ago

Johannesburg, South Africa Cullinan Holdings Full time

We are looking for a Senior Ticketing Consultant to join our team in Rosebank, Johannesburg as soon as possible.

The main objective of the Ticketing Consultant role is to:

- Issue tickets on Amadeus and various online airlines;
- Deliver service excellence;
- Positively promote the Company brand;
- Be customer centric.

**Requirements**:
**Key Duties and Responsibilities**
- Manual fare builds, recalculations as well as auto pricing.
- Re-issue tickets in line with airfare rules and airline requirements.
- Ensure all ticketing documentation is in place before issuing.
- Maintain ticketing processes and procedures to ensure quick, accurate delivery.
- Issue EMDs.
- Adhere to ticketing deadlines.
- Provide after-sales service to Res consultants.
- Manage all support functions related to tickets - online as well as GDS.
- Provide quick, efficient turnaround time at all times: when ticketing, when providing fare information as well as when re
- issuing tickets.
- Effectively manage queues.
- Stay abreast of all airline changes and updates.

**Skills, Experience, Education**
- Minimum 3 years' ticketing experience on an intermediate level.
- Proficient in Amadeus.
- Strong knowledge of International Fares.
- Excellent organisational and communication (verbal and written) skills.
- Attention to detail with a high level of accuracy.
- Ability to excel under pressure.
- A service delivery mindset and a strong client service focus.
- Solution-driven.
- Effective team player.

**Benefits**

**Package & Remuneration**:
Attractive package market-related, based on experience.

Group Life (Life Insurance and Disability)

Funeral Cover

Provident Fund

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