Head Waiter

3 weeks ago


Johannesburg, South Africa Crew Life at Sea Full time
Job title : Head WaiterJob Location : Gauteng, JohannesburgDeadline : January 02, 2025Quick Recommended Links
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Key Responsibilities:

  • Manage and oversee the daily operations of the dining room, including scheduling, training, and supervising the wait staff.
  • Ensure that all guests are provided with exceptional service and that their dining experience meets or exceeds their expectations.
  • Monitor and maintain the cleanliness and organization of the dining room, ensuring all health and safety standards are met.
  • Collaborate with the kitchen staff to ensure timely and efficient food service.
  • Handle guest complaints and resolve any issues in a timely and professional manner.
  • Maintain inventory and order supplies as needed.
  • Create and maintain a positive and productive work environment for the wait staff.
  • Train new employees on company policies, procedures, and service standards.
  • Conduct performance evaluations and provide feedback to the wait staff.
  • Work closely with other departments to ensure seamless coordination and communication.
  • Stay up-to-date with industry trends and make recommendations for improvement.

Qualifications:

  • High school diploma or equivalent, with a degree in hospitality or related field preferred.
  • Minimum of 3 years of experience in a similar role, preferably in a cruise ship or high-end restaurant setting.
  • Strong leadership and communication skills.
  • Excellent customer service and problem-solving abilities.
  • Ability to work in a fast-paced and dynamic environment.
  • Proficient in English, with knowledge of other languages being a plus.
  • Must be able to stand for long periods and lift up to 25 pounds.

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