Front of House Manager

3 months ago

Johannesburg, South Africa HotelJobs.co.za Full time

**FRONT OF HOUSE MANAGER**

Coordinate daily **Front of House and Back of House** restaurant operations, by delivering superior service and maximising customer satisfaction through responding efficiently and accurately to customer needs and complaints. Maintenance and responsibility of the both operational and financial well-being of the restaurant.

**Responsibilities**
- Coordinate daily Front of House and Back of House restaurant operations
- Deliver superior service and maximise customer satisfaction
- Respond efficiently and accurately to customer complaints
- Maintain core hours in the FOH interacting with customers and staff
- Regularly review quality of produce delivered by suppliers
- Organise and supervise shifts
- Appraise staff performance, record and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Train current employees on proper customer service practices
- Train current employees on proper food preparation standards
- Ensure store is clean at all times
- Ensure manager assigned to Stock takes performs the duty correctly
- Stock takes checked and captured before the deadline
- Daily cash ups submitted and checked
- Petty cash checked and managed
- Cash deposits done and managed
- Comps checked and verified
- Minimise cash pay-outs and verify legitimacy of expenses
- All overtime and holidays recorded and verified (Only Restaurant Manager can approve overtime)
- All wastage recorded verified
- Maximise the profitability of the store through identifying possible issues to turnover and bottom-line and submitting to Head Office
- Review waiters weekly test results
- Daily stock counts to be checked and variance report submitted to Head Office
- Daily cutlery counts checked
- Only person allowed to check in stock is the Senior Manager
- All potential orders for stock to be checked by Senior Manager before submitting for approval
- All leave forms to be checked before being submitted for approval
- Check fridges, underbars and freezers daily. Check stock and temp logs
- Assign Managers/Supervisors duties and responsibilities and check that it done
- Address centre management daily requirements and liaise with centre managers regarding any issues.
- Ensure PAUL Golden Rules followed and implemented

**Requirements**:

- Minimum 2yrs experience of working in the food service industry at a similar level
- Culinary Certificate/ Diploma
- Previous Customer care experience essential
- Presentable with Excellent Communication Skills
- Good understanding of the principles of good hygiene, preparation and presentation
- Ability to maintain a professional working relationship with all departments
- Attention to detail
- Self desciplined
- Ability to cope under pressure
- Flexible to work shifts, weekends, public holidays

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