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Boutique Hotel Manager

4 months ago

Cape Town, South Africa Career Custodians Full time

Camps Bay Retreat seeks an experienced and innovative Boutique Hotel Manager for this luxury property in the beautiful Camps Bay.

The successful candidate take ownership of the full Hotel Operations function, finance. and profitability of the Hotel. Forward thinking, pro-active manger to deliver top class guest experience. Ideal candidate will understand the well-travelled, active. and modern client base and values a STRONG guest experience of the HIGHEST QUALITY. Must hold themselves to the high standards that are synonymous with this exceptional property.

You will need an excellent eye for detail and be well versed in both Rooms Division and Food and Beverage Operations.

Experience in a Boutique hotel is a must.

Main duties and responsibilities

  • Maintain effective Front Desk procedures, including check in, check out, guest relations, complaint handling, balancing accounts daily and reporting. Luggage control, Lost and Found.
  • Ensure the Facilities are well maintained, liaise with both Housekeeping and maintenance departments to ensure 100% readiness
  • Maintain exclusivity procedures of the hotel
  • Ensure maximum security in all areas under your control.
  • Ensure that there are no variations on the agreed standards of food presentation, quality and freshness
  • Ensure cleanliness of the entire hotel
  • Monitor daily variance reports and action shortages
  • Understand the ownership roles and levels of responsibility in your team
  • Managing of assets and reporting
  • Monthly and weekly rosters, follow up on attendance
  • Progressive discipline where required
  • Demonstrate a sincerely positive attitude towards getting things done
  • Understand address group objectives
  • Develop solutions that improve organisational performance
  • Initiatives to increase revenue and occupancy
  • Achieve targeted food and beverage costs
  • Respond to guest reviews to maintain the image of the hotel
  • Understand and capitalise on the key demographic
  • Focus on current trends, be a trendsetter not a trend follower
  • Ensure that on the job training is done in all departments.

Minimum requirements

  • Matric
  • Opera experience essential
  • 3-5 years relevant experience at management level in a luxury hotel
  • Familiar with all the duties of both Rooms Division as well as Food and Beverage Operations
  • Strong Financial Acumen
  • Strong MS Office skills