Customer Engagement Administrator
2 weeks ago
About the role
To provide administrative support to the Logistics Customer Engagement team by fostering positive relationships with customers. This position focuses on managing daily customer interactions, supporting engagement initiatives, and ensuring a high standard of customer satisfaction to meet business demands.
The role reports to the Logistics Customer Engagement Manager.
Extent of the role’s involvement in supervision and other team leadership activities
The role has no direct report.
Level of interaction within and outside of the company as well as the nature and purpose of the interaction
- Engages with Customer Engagement Controllers to align on administrative support requirements.
- Engages with the Logistics Interaction Centre on customer issue escalations tracking and aid where required.
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