Stakeholder Engagement Manager
2 months ago
TalentCru is seeking a highly skilled Stakeholder Relations Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies to effectively manage stakeholder interactions, address concerns, and promote collaboration to ensure project success.
Key Responsibilities- Develop and Implement Stakeholder Engagement Strategies
- Identify key stakeholders, including government agencies, local communities, businesses, and non-governmental organizations, and establish communication channels to facilitate dialogue and collaboration.
- Conduct stakeholder mapping and analysis to understand their interests, concerns, and influence on the project.
- Organise stakeholder meetings, workshops, and events to provide updates on project progress, solicit feedback, and address concerns.
- Serve as a Liaison between Project Stakeholders and the Project Team
- Ensure effective communication and alignment of interests between stakeholders and the project team.
- Respond to stakeholder inquiries, complaints, and requests in a timely and professional manner, seeking resolution and maintaining positive relationships.
- Monitor and Analyze Stakeholder Feedback
- Monitor and analyse stakeholder feedback, perceptions, and sentiment to identify emerging issues and trends that may impact the project.
- Co-ordinate with internal teams, including project management, legal, and communications, to ensure consistent messaging and alignment of stakeholder engagement efforts.
- Prepare Stakeholder Communications Materials
- Prepare stakeholder communications materials, including newsletters, reports, and presentations, to keep stakeholders informed and engaged.
- Maintain stakeholder databases, records, and documentation, ensuring accuracy and confidentiality of information.
- Qualifications
- Bachelor's degree in Public Relations, Communications, Business Administration, or a related field.
- Proven experience in stakeholder relations, community engagement, or public affairs, preferably in the development or infrastructure sector.
- Experience
- Minimum of 8 to 10 years' experience in a position undertaking similar work as outlined in the scope of work and deliverables.
- Demonstrated ability to develop and implement stakeholder engagement strategies.
- Technical/Functional Competencies
- Proficiency in stakeholder engagement tools and techniques.
- Knowledge of relevant legislation and regulations governing stakeholder engagement in KwaZulu Natal.
- Behavioural Competences
- Excellent communication and interpersonal skills.
- Diplomacy and tact in dealing with sensitive issues and stakeholders.
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