JB Customer Service Rep

6 months ago

Johannesburg, South Africa Advanced Call Center Technologies Full time

JB Customer Service Rep

Johannesburg, South Africa Req #905 Monday, July 8, 2024

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers.

We offer: 

Opportunities to advance within 

Flexible schedules 

Tremendous bonus opportunities 

Fantastic Supervisors and a Positive environment 

Employee Owned- You will become an employee owner, once qualifications met to participate 

Affordable benefits for you, your spouse, and/or children after 90 days 

Paid time off and paid holidays after 90 days 

Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.)

Position Summary: 

We will empower you to provide best in class service Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities:

Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. 

Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. 

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions. 

Multi tasks to document while speaking with the consumer. 

Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards. 

Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. 

Is consistently at work and on time 

Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. 

Other duties as requested by management 

Minimum Qualifications 

Must be able to successfully pass criminal background check

Data entry and basic computer skills

Previous Call Center experience or assisting customers preferred 

Education: High School diploma or GED. 

Must be able to successfully pass criminal background check 

Data entry and basic computer skills 

~CB 

  • Customer Services

    6 months ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71201 **Job Type** - Temp Contract **Job Title** - Customer Services **Computer Skills** - SAP,MS Office **Industry** - Manufacturing **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng - General Commerical Duties: - Receiving order from customer or rep- - 2. The order is captured on SAP. (creating order...

  • Customer Service Rep I

    6 months ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Our Operational Center of Excellence prides itself in providing capabilities through the sharing, adoption and establishment of best practices. We are a globally integrated operational team organized and equipped to meet all required service levels. This position is responsible for reviewing...

  • Sales Rep

    3 months ago

    Johannesburg, South Africa iRam (Innovative Retail Account Management) Full time

    The purpose of this role is to search for additional opportunities (dealers) in the market, and drive sales through promoting the Bosch power tools brand. The main goal is to establish additional potential in the market with new and smaller dealers. Also focusing on outlying areas (rural, townships etc), The rep will be responsible for several dealers in an...

  • Customs Brokerage Rep I

    6 months ago

    Johannesburg, South Africa UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Junior Sales Rep

    6 months ago

    Johannesburg, South Africa Profile Personnel Full time

    **Junior Sales Rep** required for a renowned manufacturing company based in **Johannesburg** **About the Position** Sell zipper related products, good and services to customers as well as to find what they want, create solutions and ensure a smooth sales process while constantly looking for new sales leads. **Desired Work Experience & Requirements** -...

  • External Sales Rep

    6 months ago

    City of Johannesburg, Gauteng, South Africa Zeal HR Full time

    Our client is based in Sandton and looking for an external Sales Rep to join their team. They are a well-established firm with a super low staff turnover. Salary is around R35K + commission + petrol and cell phone pending proven experience. The successful individual will be responsible for: - New Sales Presentations - Developing trust relationships with...

  • Customer Service Intern

    8 months ago

    Johannesburg, South Africa Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • External Sales Rep

    6 months ago

    Johannesburg, South Africa Zest Worx Full time

    **Job Overview**: **Date Posted**: Posted 4 hours ago- **Location**: Johannesburg, Gauteng- **Job Title**: External Sales Rep (Construction Sector)- **Education Level**: High School / Matric- **Job Level**: Senior- **Minimum Experience**: 5- 7 Years**External Sales Rep (Construction Sector) - Johannesburg.**: Our client in the manufacturing sector is looking...

  • Fmcg Food Service Sales Rep Jhb South

    3 months ago

    Johannesburg South, South Africa Dasy group of companies Full time

    Established spice and sauce company in Jhb south looking for a sales 2 sales reps to join our sales team The rep will be required to call on the below - Pnp - Spar - Ok - Meatworld - Foodlovers market Own car and cellphone Must have 5 years previous fmcg experience and food service experience

  • Automotive Parts Internal Sales Rep

    6 months ago

    Johannesburg, South Africa Scitech Placements Full time

    We are looking for an Automotive Parts Internal Sales Representative, Boksburg This is a full-time on-site role as an Automotive Parts Internal Sales Rep at SciTech. As an Automotive Parts Internal Sales Rep, you will be responsible for handling customer inquiries, providing product information and recommendations, processing orders, managing accounts, and...

  • External Sales Rep Fencing

    6 months ago

    Johannesburg, South Africa The Recruitment Agency South Africa (TRASA) Full time

    **Overview** **External Sales Rep Fencing** **Location**: Westrand, Johannesburg **Terms**: Permanent, Full Time **Salary**: R18 000- Plus Comm. About the Company The Company runs a fencing facility under one roof, offering turnkey tyre solutions for businesses of any size. The company services the mesh fencing industry **Responsibilities** - Provide...

  • External Sales Rep

    6 months ago

    Johannesburg, South Africa Worxs4U Recruitment Full time

    **Job Overview**: **Date Posted**: Posted 5 hours ago- **Location**: Johannesburg, Gauteng- **Job Title**: External Sales Rep (Packaging)- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**External Sales Rep (Packaging) - Wadeville, Johannesburg.**: Our client is currently seeking a dynamic...

  • Rep 1 Consumer Operation Support

    6 months ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: About the role: We have an exciting opportunity to join TransUnion as a Consumer Services Assistant on an initial 12-month fixed term contract to play a key role in supporting our Consumer Services Team to provide exceptional customer service and fraud prevention advice to consumers across the...

  • External Industrial Sales Rep

    6 months ago

    Johannesburg, South Africa Scorpex Recruitment Full time

    **External Industrial Sales Rep (JHB)** **Requirements**: - Matric - 5-10 years of Industrial Sales Experience selling Industrial and Construction supplies to clients (hardware and tools) - Site Visits to generate leads - Service existing clients - Experience using SKYNAMO - CRM - Manage accounts and tool repairs - Produce weekly call plans - Demonstrate...

  • Wholesale Apparel Sales Rep Joburg Footwear Industry

    8 months ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    Wholesale Apparel Sales Rep | Joburg | Footwear Industry KEY RESPONSIBILITIES: - Drive sales and promote brand awareness for the range of footwear, apparel, and accessories - Visit various outlets including footwear retailers, men’s and ladies' outfitters, corporate clients, and department stores - Meet budget targets and stimulate market growth across...

  • Sales Rep

    1 month ago

    Johannesburg, South Africa Sp-int Full time

    Our client in the FMCG industry (distribution and wholesale of Greeting Cards, Balloons, Stickers, Candles, Party Accessories, Gift Wrapping) is looking for Sales Reps to join their team in various locations including Cape Town, Gqeberha (Port Elizabeth), Johannesburg and Pretoria.Requirements:- Matric- B2B Sales experience (preferably stationery)- FMCG...

  • Junior Sales Rep Truck

    6 months ago

    Johannesburg, South Africa The Recruitment Agency South Africa (TRASA) Full time

    **Junior Sales Rep Truck and Car** A position is available for a young dynamic Junior Sales Executive to join our Truck Rental division in Linbro Park with the following criteria. The role includes identifying and converting sales opportunities, maintaining relationships with clients, and achieving sales targets within a designated territory. -...

  • Senior Sales Rep Truck

    6 months ago

    Johannesburg, South Africa The Recruitment Agency South Africa (TRASA) Full time

    **Senior Sales Rep Truck and Car** A position is available for a young dynamic Senior Sales Executive to join our Truck Rental division in Linbro Park with the following criteria. The role includes identifying and converting sales opportunities, maintaining relationships with clients, and achieving sales targets within a designated territory - Self-Starter,...

  • Sales Rep

    2 months ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Overview Hire Resolve is seeking a passionate and driven Sales Representative to join our client’s team in Gauteng. In this role, you will be responsible for expanding their client base and driving sales within the region. This is an excellent opportunity for individuals with a strong sales background who thrive in a dynamic work environment. Candidates...

  • Technical Sales Rep

    2 months ago

    Johannesburg, South Africa The Corporate Circle Full time

    Technical Sales Rep. East Rand. R30 000 Basic + Fuel Allowance + Cell Phone + 3G + Excellent Commission.Fully bilingual in Afrikaans and English. Strong sales experience in the power tool/technical arena. Proven track record with self motivated and proactive approach. Great working environment with excellent support. Able to bring on new clients and grow...