Senior IT Infrastructure Specialist
1 month ago
Dimension Data seeks a highly skilled Senior IT Infrastructure Specialist to join our team.
About the RoleThis exciting opportunity is for an experienced professional to provide technical support and services to clients, ensuring their IT infrastructure is configured, installed, tested, and operational. The successful candidate will work independently, applying analytical thinking and deep technical expertise to achieve client outcomes while coaching and mentoring junior team members.
Key Responsibilities- Configure, install, test, and maintain client site infrastructure
- Perform monitoring checks, apply tools, and respond to alerts
- Identify and log incidents in a timely manner with detailed information
- Analyse, assign, and escalate support calls
- Investigate third-line support calls and identify root causes
- Report and escalate issues to 3rd party vendors when necessary
- Provide onsite technical support and field engineering services to clients
- Conduct monthly random reviews of incidents and service requests, analyse, and recommend quality improvements
To be considered for this role, you should possess:
- A solid understanding of ITIL processes and principles
- Excellent working knowledge of IT infrastructure management
- Solid experience working with vendors and/or 3rd parties
- Relevant academic qualifications or demonstrated equivalent work experience
The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work in a fast-paced environment.
We offer a competitive salary and benefits package to successful candidates. Estimated salary range: $120,000 - $150,000 per year, depending on location and experience.
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