IT Infrastructure Support Specialist

2 weeks ago


Sandton, South Africa IOCO Full time
Empower Client Success

We're seeking a highly skilled IT Infrastructure Support Specialist to join our team. As a key member of our technical support team, you'll play a vital role in ensuring seamless operations and exceptional client experiences.

About the Role

In this exciting position, you'll be responsible for delivering top-notch technical support and troubleshooting services to our clients. Your expertise will be invaluable in resolving hardware, software, and network-related issues efficiently.

You'll work closely with our teams to ensure all open tickets are managed within agreed service level agreements (SLAs). Additionally, you'll strive to achieve efficiency targets while maintaining high-quality standards.

Your Expertise

To excel in this role, you'll need:

  • 2-5 years of hands-on experience in desktop support, network support, and Active Directory.
  • Experience in mobile device support is highly desirable.
Qualifications Required

To succeed in this position, you'll need:

  • A Grade 12 certificate.
  • Certificate in CompTIA A+/N+ International or equivalent.
  • MSCE or MCDST certification is highly preferred.
Location and Work Environment

This permanent position is based in Sandton, South Africa. You'll be working in an office building with access to stairs, and the physical demands of the job primarily involve sitting at a desk.

Travel requirements include having a valid driver's license and owning a vehicle.

About Our Company

iOCO Infrastructure Services (iOCO IS) is a leading provider of innovative IT infrastructure solutions. We're passionate about delivering outstanding client experiences through sustainable, cutting-edge technologies that address business challenges head-on.

Our team is comprised of skilled professionals who are dedicated to providing exceptional service to our clients. We foster a collaborative environment where creativity thrives, and achievements are celebrated.

With a focus on brain-storming sessions that spark new ideas and spontaneous celebrations for successes big and small, we're driven by a passion for excellence without compromise.

Salary Range: R250,000 - R350,000 per annum

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