Front Desk

2 weeks ago

Cape Town, South Africa Totalstay Full time

About the Role:
Do you dream of leaving a mark in the hospitality world? We value passion and that special knack for creating enchanting atmospheres more than just experience. If you've dazzled guests before, we're eager to hear from you

As a front desk receptionist, you will be responsible for managing the front desk, greeting and assisting visitors, handling incoming calls, and providing administrative support across the organisation.

You'd be an excellent fit for this role if you have:

  • National Senior Certificate or equivalent
  • Previous experience in a similar role is preferred but not always required
  • Training in administrative procedures or office management can be beneficial
  • Excellent communication, guest service and time management skills
  • Proficiency in using office equipment (e.g., phone systems, printers)
  • Organisational and multitasking abilities
  • Attention to detail and accuracy in administrative tasks
  • Customer service orientation
  • Knowledge of basic computer applications
  • Ability to organise, fore-plan, and handle stressful situations with calmness and professionalism
  • A team player and a self-starter, yet able to work independently

Your roles and responsibilities:

Your primary duties will involve:

  • Greeting Visitors: Welcome guests in a professional and friendly manner, direct them appropriately and notify staff of visitor arrivals.
  • Answering Calls: Manage incoming calls, redirect them as needed, take messages, and provide basic information to callers.
  •  Administrative Support: Assist with clerical tasks, such as photocopying, filing, data entry, and managing office supplies. 
  • Handling Correspondence: Sort and distribute mail, emails, and packages, and handle outgoing mail as required.
  • Maintaining Reception Area: Ensure the reception area is tidy and presentable, with all necessary stationery and materials stocked.
  • Problem Resolution: Address inquiries and resolve issues promptly and professionally, escalating when necessary.
  • Attend to ad hoc requests from your manager or senior management.

What We Offer:

  • A dynamic work environment where you can make a tangible impact.
  • Opportunities for professional growth and development within Totalstay.
  • Competitive salary commensurate with experience.

About Totalstay:

Totalstay is creating a better way for travellers to stay. We combine the best-practice of top hotels, with the flexibility and freedom of DIY travel. Everything a traveller wants from a hotel combined with everything they love about a home. We offer the essential services a traveller expects from a hotel together with the freedom, space and individuality of a home. It's the best of both worlds. And it's the best way to travel. With a private collection of fully managed, hotel-grade vacation rentals in Cape Town including boutique hotels, aparthotels, villas & serviced apartments, we aim to ensure that a guest's stay is as memorable as possible, from start to finish.

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