Front Desk Agent

3 weeks ago

Cape Town, South Africa Kerzner International Resorts Full time

Front Desk Agent
(8724)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**:
The Front Desk Agent is responsible for all systems and procedures connected with Front Desk - Check in, Check Out, Resort Information, Cashiering, Luggage Handling, and other related Front Office duties. You will at all times project an image of courteousness and hospitality whilst dealing with guests and fellow colleagues. In addition, to perform all such duties and to carry out all such responsibilities as may be assigned from time to time to ensure the highest levels of personalized attention and standards of service. The Front Desk Agent operates under the general direction of the Front Desk Manager, and within the limits of established hotel policies and procedures.

**Key Duties and Responsibilities Development**:

- Carries out any assigned task with honesty, transparency, and integrity
- Maintain polite and professional interpersonal relationship with both colleagues and guests
- Demonstrate ability to communicate effectively
- Ensure interdepartmental communication to provide a top-notch service and recognition, always announcing to the respective outlets the guests’ whereabouts
- Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues
- Conduct and participate in team meetings and induction of new employees
- Attend all pre-shift briefings under the supervision of a departmental leader.
- Actively participate in the workflow sequence and complete allocated tasks accurately

Product
- Act as the One&Only brand Ambassador always.
- Adhere of company ethics & antibribery policies
- Understand, instill, and live the Company Philosophy
- Ensure compliance with all brand standards, OO markers, quality standards, and SOP.
- Ensure strict adherence to company processes when dealing with cashiering functions, while maintaining the highest level of guest satisfaction.
- Always maintains workplace discipline in accordance with company philosophy, policies, and procedures
- Demonstrate an ability to maintain confidentiality and privacy

**Operations**:

- Able to drive and support revenue generation by following the upselling program that is available.
- Be diligent in keeping the PMS system accurate and relevant at all times.
- Ensure all processes and procedures are followed with guests’ arrival and departure.
- Must be able to update computer systems with relevant information obtained from guests.
- Ensure strict adherence to policy when taking payments for accommodation and incidentals.
- Complete refund process in accordance with hotel protocols.
- Be able to perform room moves and upgrades on the PMS System.
- LQA standards to become part of your daily routine.
- Handling foreign currency exchanges.
- Perform a comprehensive pit check, Credit Limit checks and all other financial processes daily to ensure full compliance.
- Dealing with special requests from guests, such as ordering taxis, booking theatre trips, or storing valuables and luggage.
- Answering questions about facilities in the hotel and the surrounding area
- Dealing with complaints or problems and escalating to a Manager on Duty when necessary.
- Be able to communicate telephonically and to provide callers with requested information.
- Relay and route written and verbal messages
- Handle room reservation requests after office hours
- Assist with customer service enquiries
- Ensure the filing of customer bills - docket and correspondence management - Guest Pits
- As required or requested by the leader on duty, assist with or accept other responsibilities in the office
- Is responsible for their own cash floats and cash handling
- Ability to effectively use the following operating systems: OPERA, ALICE, SAGA; ReviewPro - Guest Messaging Hub
- Have a full knowledge of room categories, rates, locations, act

  • Front Desk Agent

    3 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Front Desk Agent (10160) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Front Desk Agent

    3 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Front Desk Agent (8293) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Front Desk Agent

    3 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Front Desk Agent (11512) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Front Desk Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Accor Hotels Full time

    Company DescriptionLocated in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.Job DescriptionBe part of a legacy of...

  • Front Desk Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa One&Only Cape Town Full time

    Front Desk Agent(7029)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests'...

  • Front Desk Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa One&Only Cape Town Full time

    Front Desk Agent(8293)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests'...

  • Front Desk Agent

    3 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    To ensure the smooth and efficient operation of the Front Desk and co-ordinate with various other departments in order to ensure personalised, prompt and flawless service to all guests. The position will also act as a ‘One Point Contact’ for all in-house guests, in case of guest requests, complaints or any other feedback. - Vast hotel front desk and...

  • Front Desk Receptionist

    3 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    A well-presented, Front Desk Agent is sought for this prestigious, 5* hotel situated in Cape Town **Requirements**: - SA Citizen - Matric - A Hospitality qualification will be an advantage - Willing to work early and late shifts as well as on weekends and Public Holidays - Previous hotel reception/night auditing within a 4/5* property experience...

  • Front Desk Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Kendrick Recruitment are seeking a skilled and knowledgeable Front Desk Agent with experience in using Opera to join our prestigious 5-star hotel located in Cape Town. The Receptionist will be the first point of contact for guests, providing exceptional service and ensuring their stay is memorable. This role requires excellent communication skills, attention...

  • Front Desk Agent

    3 weeks ago

    Cape Town, South Africa ASARA WINE ESTATE AND HOTEL Full time

    **DUTIES** will include (but not be limited to): Reception desk: Welcoming & greeting of guests - checking in of guests - review guest accounts & payments - answering & directing phone calls - admin tasks - assisting with bookings - assisting the Front of House Team in their duties **ESSENTIAL QUALIFICATIONS, SKILLS & EXPERIENCES**: - Matric - 3 years’...

  • Front Desk Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Hospitality Jobs Africa Full time

    We are currently seeking enthusiastic and customer-oriented individuals to join our client's team as a Front Desk Supervisor for a prestigious 4-star botique hotel in Cape Town, South Africa. This is an exciting opportunity to be part of a great team and contribute to providing exceptional service to our clients valued guests.Must have experience in a luxury...

  • Front Desk Coordinator

    2 weeks ago

    Cape Town, South Africa K BEAUTY SPA Full time

    We are seeking a dynamic and customer-focused Front Desk Coordinator with relevant experience in the beauty industry to join our team. As the first point of contact for our clients, you will play a crucial role in delivering exceptional service and creating a positive and welcoming atmosphere. DO NOT APPLY if you do have the relevant experience in the...

  • Front Desk Receptionist

    3 weeks ago

    Cape Town, South Africa First Degree Recruitment Full time

    We have a vacancy for a **Receptionist and Front Desk Officer** with a vehicle dealership **Requirements**: - Minimum of 3 years’ experience in reception and front desk - Experience working in a vehicle dealership or automotive industry would be beneficial - Strong customer skills and telephonic skills - Strong administrative skills - Highly presentable...

  • Front Desk Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Front Office SupervisorWe are currently seeking an experienced and customer-focused Front Office Supervisor to join our clients boutique hotel located in the vibrant city of Cape Town. As a well-established and highly regarded hotel, they pride themselves on delivering exceptional service and creating memorable experiences for their guests.Responsibilities:...

  • Front Desk Agent

    4 weeks ago

    Cape Town, South Africa Right People Solutions Full time

    **Receptionist** If you are attentive, loyal, dependable, have a mature and positive attitude, and enjoy interacting with people at all levels, then we have just the role for you. Our head office is on the hunt for a warm and engaging Receptionist who will be the first point of contact for the company. She will handle the flow of people through the...

  • Front Desk Receptionist

    2 weeks ago

    Cape Town, Western Cape, South Africa First Degree Recruitment Full time

    We have a vacancy for a Receptionist and Front Desk Officer with a vehicle dealershipRequirements: Minimum of 3 years' experience in reception and front desk Experience working in a vehicle dealership or automotive industry would be beneficial Strong customer skills and telephonic skills Strong administrative skills Highly presentable and well spoken Matric...

  • Service Desk Agent

    3 weeks ago

    Cape Town, South Africa AVI Limited Full time

    AVI LIMITED is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home...

  • Front Desk Coordinator

    4 weeks ago

    Cape Town, South Africa K BEAUTY SPA Full time

    We are seeking a dynamic and customer-focused Front Desk Coordinator with relevant experience in the beauty industry to join our team. As the first point of contact for our clients, you will play a crucial role in delivering exceptional service and creating a positive and welcoming atmosphere. **Requirements**: - Previous experience as a Front Desk...

  • Front Desk Agent

    4 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment are seeking a skilled and knowledgeable Front Desk Agent with experience in using Opera to join our prestigious 5-star hotel located in Cape Town. The Receptionist will be the first point of contact for guests, providing exceptional service and ensuring their stay is memorable. This role requires excellent communication skills, attention...

  • Front Desk Supervisor

    4 weeks ago

    Cape Town, South Africa Hospitality Jobs Africa Full time

    We are currently seeking enthusiastic and customer-oriented individuals to join our client’s team as a Front Desk Supervisor for a prestigious 4-star botique hotel in Cape Town, South Africa. This is an exciting opportunity to be part of a great team and contribute to providing exceptional service to our clients valued guests. **Must have experience in a...