Service Desk Agent
5 months ago
The Service Desk Agent is a technical role within the Service Desk which reports into the Service Desk Team Leader. Daily responsibilities include responding to in-bounds, routine customer telephone inquiries regarding products, services, order status, and other general questions. Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales or return/repair. Logs calls and updates customer account records. At higher levels, may be asked to provide responses to submitted questions through out-bound calling.
RequirementsQualification:
- Relevant tertiary qualification
- The latest Microsoft MCSE qualification is required. Additional certifications such as MCSA, MCDST, N+ and CCNA is preferred
- ITIL v 3 certification is an advantage
Years of Experience:
- At least 2- 3 years’ industry experience Service Desk / Call Centre environment and/or proven technical background in IT Operations in large scale, complex IT environment is required
- A proven technical background in IT operations e.g. Desktop, Printer and/or Network equivalent support with excellent problem-solving skills, including experience and knowledge of the following technologies:
o Active Directory (including Basic User and Security Group Active Directory administration)
o Antivirus / Anti-spam Systems
o Citrix
o Microsoft Exchange (including troubleshooting Outlook permissions, calendar sharing, delegation)
o Microsoft Office products
o Networking Technologies (LAN, WAN, Security)
o O365 product suits
o SQL or Database Administration exposure
o Windows OS
- Prior experience in ITSM toolsets (example BMC Remedy, ServiceNow) essential
- Experience with Genesys Contact Centre is an advantage
-
Service Desk Specialist
1 month ago
Port Elizabeth, Eastern Cape, South Africa Dimension Data Full timeJob Title: Service Desk AgentJob Summary:The Service Desk Agent is a key role within our Service Desk team, responsible for providing technical support to our customers. As a Service Desk Agent, you will be the first point of contact for customers seeking assistance with our products and services.Responsibilities:Respond to customer inquiries via phone,...
-
Managed Services Client Service Desk Agent
2 months ago
Port Elizabeth, South Africa NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Service Desk Specialist
3 weeks ago
Port Elizabeth, Eastern Cape, South Africa Dimension Data Full timeJob Title: Service Desk AgentAt Dimension Data, we are seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, or...
-
Service Desk Agent
4 weeks ago
Port Elizabeth, Eastern Cape, South Africa NTT DATA Full timeAbout the RoleThe Service Desk Agent is the primary point of contact for clients and vendors, responsible for managing and resolving technical issues and service requests. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesReceive, log, and diagnose client...
-
Service Desk Agent
3 weeks ago
Port Elizabeth, Eastern Cape, South Africa NTT DATA Full timeJob OverviewNTT DATA is seeking a skilled Service Desk Agent to join our team. As a key member of our Managed Services team, you will be the first point of contact for clients and vendors, responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service requests.Key ResponsibilitiesReceive, log,...
-
Senior Front Desk Coordinator
2 weeks ago
Port Elizabeth, Eastern Cape, South Africa Revtech Global (Pty) Ltd Full timeWe are seeking a highly organized and detail-oriented Senior Front Desk Coordinator to join our team at Revtech Global (Pty) Ltd. This is a permanent position based in Port Elizabeth, Eastern Cape.Job DescriptionAs a Senior Front Desk Coordinator, you will be responsible for providing exceptional customer service, managing the company's reception area, and...
-
Technical Support Specialist
2 months ago
Port Elizabeth, Eastern Cape, South Africa Dimension Data Full timeService Desk Agent RoleThe Service Desk Agent is a key member of our technical team, responsible for providing exceptional customer service and technical support to our clients. This role requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesRespond to customer...
-
Front Desk Professional
2 weeks ago
Port Elizabeth, Eastern Cape, South Africa PerformIT Personnel Full timeWe are seeking a skilled Front Desk Professional to join our team at PerformIT Personnel. The ideal candidate will have at least 3 years of experience in a reception or switchboard role and a matric qualification. They will be responsible for handling all incoming calls, dealing with clients, and providing excellent customer service.The successful candidate...
-
Sales Agent
2 months ago
Port Elizabeth, South Africa Neshinna Promotions Full timeWe are seeking a motivated and organized Sales Agent to close sales and boost our customer base.You will utilize established leads and find new customers and new leads for potential customers.After making initial contact ,you willl present the benefits of our products and services ,helping them understand how these products can enhance their everyday...
-
Front Desk Coordinator
4 weeks ago
Port Elizabeth, Eastern Cape, South Africa Ingenious Personnel Holdings Full timeJob Summary:We are seeking a highly organized and detail-oriented Receptionist to join our team at Ingenious Personnel Holdings. The successful candidate will be responsible for providing exceptional customer service, managing the front desk, and supporting the administrative team.Key Responsibilities:Customer Service: Answer, screen, and direct incoming...
-
Port Elizabeth, Eastern Cape, South Africa Black Pen Recruitment Full timeBlack Pen Recruitment presents an exciting opportunity for a Spanish language customer service and sales agent with a prestigious airline brand. As an international contact centre, they embody their client's brands through client experience: Our people, your brand.Job Type: Full time/PermanentLocation: Eastern Cape, South AfricaWorkplace: Fully...
-
Sales Agent
3 months ago
Port Elizabeth, South Africa Sky Achievers Direct Marketing Full timeBecome a Persuasive Sales Agent and Drive Revenue and Growth. Are you a natural communicator with a passion for connecting people with the right products and services? As a Sales Agent at our company, you will leverage your exceptional sales skills to convert leads into loyal customers and contribute to our organization's continued...
-
Car Rental Agent
3 weeks ago
Port Elizabeth, Eastern Cape, South Africa Quality Connect Staffing Full timeJob SummaryWe are seeking a skilled Car Rental Agent to join our team at Quality Connect Staffing. As a Car Rental Agent, you will be responsible for providing exceptional customer service to our clients, ensuring a smooth rental process, and maintaining the cleanliness and organization of our rental car facility and vehicles.Key ResponsibilitiesAssist...
-
Sales Agent
3 months ago
Port Elizabeth, South Africa Pepkor Lifestyle Full time**Introduction** We are looking for a self-motivated, target driven** Independant Sales agent** who prioritizes customer service and has the ability to persuade and influence. These positions are **commission based** and paid weekly. **Description** To generate income and maximise profit from the sales and services by providing excellent customer...
-
Collections Agent
6 days ago
Port Elizabeth, South Africa KFML Holdings Full time**Job Advert Summary**: A Collections Agent is responsible for managing and recovering outstanding debts owed by individuals or businesses. They work for financial institutions, debt collection agencies, or other organisations that provide credit services. The primary goal of a Collections Agent is to contact debtors, negotiate payment arrangements, and...
-
Collections Agent
3 days ago
Port Elizabeth, South Africa KFML Holdings Full timeJob Advert Summary A Collections Agent is responsible for managing and recovering outstanding debts owed by individuals or businesses. They work for financial institutions, debt collection agencies, or other organisations that provide credit services. The primary goal of a Collections Agent is to contact debtors, negotiate payment arrangements, and ensure...
-
Sales Agent
1 month ago
Port Elizabeth, South Africa MJZ Direct Marketing Full timeAre you passionate about sales and driven by results? Join our dynamic team as a Sales Agent! In this role, you will be the face of our company, connecting with potential clients and showcasing our exceptional products/services. Your ability to build relationships and provide outstanding customer service will be key to your success as you help us grow our...
-
Sales Agent
1 month ago
port elizabeth, South Africa Growth in Visionaries Marketing Full timeWe are seeking an enthusiastic and driven Sales Agent to join our team. The successful candidate will be responsible for selling our products and services to potential customers, achieving sales targets, and building long-term relationships with clients. Responsibilities: Identifying and pursuing new sales opportunities through networking, and...
-
Direct Sales Agent
2 months ago
Port Elizabeth, South Africa Neshinna Promotions Full time**Responsibilities**: - Generating leads and identifying potential clients through various channels such as cold calling, networking, and referrals. - Conducting product presentations and demonstrations to potential clients. - Negotiating and closing sales deals with potential clients. - Providing excellent customer service to clients by addressing their...
-
Customer Service Representative
7 days ago
Port Elizabeth, Eastern Cape, South Africa Bridge Personnel Concepts Full timeAs a valued member of our team at Bridge Personnel Concepts, we are seeking a skilled Receptionist to provide exceptional customer service and administrative support.With a strong background in customer service and a proven ability to multitask, you will be responsible for managing front desk operations, answering phone calls, and providing a positive...