Service Desk Specialist

1 month ago


Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time
Job Title: Service Desk Agent

Job Summary:

The Service Desk Agent is a key role within our Service Desk team, responsible for providing technical support to our customers. As a Service Desk Agent, you will be the first point of contact for customers seeking assistance with our products and services.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Provide technical support for our products and services
  • Escalate complex issues to senior technicians or other teams as needed
  • Log and update customer account records
  • Participate in continuous training and development to improve technical skills and knowledge

Requirements:

  • Relevant tertiary qualification in a technical field
  • Latest Microsoft MCSE qualification required; additional certifications such as MCSA, MCDST, N+, and CCNA preferred
  • ITIL v3 certification an advantage
  • At least 2-3 years' industry experience in a Service Desk or Call Centre environment, or proven technical background in IT Operations in a large-scale, complex IT environment
  • Proven technical background in IT operations, including experience and knowledge of Active Directory, antivirus/anti-spam systems, Citrix, Microsoft Exchange, Microsoft Office products, networking technologies, O365 product suites, SQL or database administration, and Windows OS
  • Prior experience in ITSM toolsets (e.g., BMC Remedy, ServiceNow) essential; experience with Genesys Contact Centre an advantage

What We Offer:

As a Service Desk Agent at Dimension Data, you will have the opportunity to work with a talented team of technical professionals, develop your technical skills and knowledge, and contribute to the delivery of exceptional customer service.



  • Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job Title: Service Desk AgentAt Dimension Data, we are seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, or...

  • Service Desk Agent

    2 weeks ago


    Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    Job OverviewNTT DATA is seeking a skilled Service Desk Agent to join our team. As a key member of our Managed Services team, you will be the first point of contact for clients and vendors, responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service requests.Key ResponsibilitiesReceive, log,...

  • Service Desk Agent

    3 weeks ago


    Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    About the RoleThe Service Desk Agent is the primary point of contact for clients and vendors, responsible for managing and resolving technical issues and service requests. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesReceive, log, and diagnose client...


  • Port Elizabeth, Eastern Cape, South Africa Revtech Global (Pty) Ltd Full time

    We are seeking a highly organized and detail-oriented Senior Front Desk Coordinator to join our team at Revtech Global (Pty) Ltd. This is a permanent position based in Port Elizabeth, Eastern Cape.Job DescriptionAs a Senior Front Desk Coordinator, you will be responsible for providing exceptional customer service, managing the company's reception area, and...

  • Front Desk Manager

    1 month ago


    Port Elizabeth, Eastern Cape, South Africa MSCL Full time

    Job Title: Front Desk ManagerMSCL is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our Guest Services department, you will be responsible for ensuring that all guests receive exceptional service and have a memorable experience on board.Key Responsibilities:Provide premium guest service by handling all...


  • Port Elizabeth, Eastern Cape, South Africa PerformIT Personnel Full time

    We are seeking a skilled Front Desk Professional to join our team at PerformIT Personnel. The ideal candidate will have at least 3 years of experience in a reception or switchboard role and a matric qualification. They will be responsible for handling all incoming calls, dealing with clients, and providing excellent customer service.The successful candidate...

  • Front Desk Manager

    1 month ago


    Port Elizabeth, Eastern Cape, South Africa MSCL Full time

    Job Title: Front Desk ManagerMSCL is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our Guest Services department, you will be responsible for ensuring that all guest-facing operations run smoothly and efficiently.Key Responsibilities:Ensure prompt and professional response to all guest requests, concerns,...

  • Front Desk Manager

    4 weeks ago


    Port Elizabeth, Eastern Cape, South Africa MSCL Full time

    Job Title: Front Desk ManagerMSCL is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our Guest Services department, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience on board.Key Responsibilities:Provide exceptional guest service and respond to all...


  • Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job SummaryDimension Data is seeking a highly skilled Technical Support Specialist to join our Service Desk team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via phone, email, and other communication channels.Key ResponsibilitiesRespond to customer inquiries regarding products, services, and...


  • Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job SummaryThe Technical Support Specialist is a key role within the Service Desk Team at Dimension Data. This position is responsible for providing technical support to customers through various communication channels, including phone, email, and chat. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the...


  • Port Elizabeth, Eastern Cape, South Africa Ingenious Personnel Holdings Full time

    Job Summary:We are seeking a highly organized and detail-oriented Receptionist to join our team at Ingenious Personnel Holdings. The successful candidate will be responsible for providing exceptional customer service, managing the front desk, and supporting the administrative team.Key Responsibilities:Customer Service: Answer, screen, and direct incoming...


  • Port Elizabeth, Eastern Cape, South Africa On Line Personnel Full time

    Financial Services Specialist **Job Summary** We are seeking a highly skilled Financial Services Specialist to join our team at On Line Personnel. As a Financial Services Specialist, you will be responsible for providing financial expertise to our clients and helping them achieve their financial goals. **Key Responsibilities** • B.Com Degree with...


  • Port Elizabeth, Eastern Cape, South Africa On Line Personnel Full time

    Financial Services Specialist About the Role We are seeking a highly skilled Financial Services Specialist to join our team at On Line Personnel. As a Financial Services Specialist, you will be responsible for providing financial guidance and support to our clients. Key Responsibilities * Provide financial analysis and recommendations to clients *...


  • Port Elizabeth, Eastern Cape, South Africa On Line Personnel Full time

    Financial Services Specialist About the Role We are seeking a highly motivated and detail-oriented Financial Services Specialist to join our team at On Line Personnel. As a Financial Services Specialist, you will play a key role in providing financial guidance and support to our clients. Key Responsibilities * Provide financial analysis and...


  • Port Elizabeth, Eastern Cape, South Africa On Line Personnel Full time

    Financial Services Specialist About the Role We are seeking a highly motivated and detail-oriented Financial Services Specialist to join our team at On Line Personnel. As a Financial Services Specialist, you will be responsible for providing financial guidance and support to our clients. Key Responsibilities * Provide financial analysis and...

  • IT Support Specialist

    2 weeks ago


    Port Elizabeth, Eastern Cape, South Africa beBee Professionals Full time

    We are seeking a skilled IT Support Specialist to join our team at beBee Professionals in Port Elizabeth. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement...


  • Port Elizabeth, Eastern Cape, South Africa beBee Professionals Full time

    Job Offer:Customer Support SpecialistbeBee Professionals is seeking a highly skilled Customer Support Specialist to provide exceptional technical support to our customers.The ideal candidate will have a minimum of two years of experience in a customer service or technical support role, with excellent communication and problem-solving skills.Responsibilities...


  • Port Elizabeth, Eastern Cape, South Africa beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to provide expert assistance and support related to computer systems, hardware, or software. The successful candidate will be responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.The ideal candidate should have:A degree in...


  • Port Elizabeth, Eastern Cape, South Africa PerformIT Personnel Full time

    Job Title: IT Service Centre SpecialistWe are seeking an experienced IT Service Centre Specialist to join our team at PerformIT Personnel.Key Responsibilities:Monitor client infrastructure and solutions to identify potential issuesInvestigate and support first-line incidents and break downsProvide telephonic and remote support to clientsExecute maintenance...


  • Port Elizabeth, Eastern Cape, South Africa On Line Personnel Full time

    Financial Services SpecialistJob SummaryWe are seeking a highly skilled Financial Services Specialist to join our team at On Line Personnel. The successful candidate will be responsible for providing financial guidance and support to our clients.Key Responsibilities• B.Com Degree with minimum of Accounts II• Strong analytical and problem-solving...