Practice Manager
2 weeks ago
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Critical Outputs
- Build and manage relationships between the Health Professionals and the Company.
- Ensure the implementation of processes is conducive to customer satisfaction.
- Identify improvement areas and implement initiatives to ensure continued levels of customer service.
- Ensure sound operational practices aligned with the operating model of the Organisation.
- Demonstrate overall management of all activities and services in the branch in accordance to relevant legislation and the Company’s policies and procedures.
- Actively support and drive the implementation of national operational initiatives and projects to ensure continued and improved productivity.
- Facilitate the implementation of revised operational processes by applying sound change management principles.
- Initiate and drive practice specific best operating practice in line with policies and procedures.
- Ensure that resources are available and operational to provide a productive work environment.
- Ensure all monthly and annual deadlines are adhered to.
- Proactive communication regarding to changes and initiatives to key stakeholders.
- Ensure adherence to ethical and clinical standards to achieve legislative compliance.
- Proof of overall management of all activities and services in the practices in accordance to relevant legislation and the Company’s policies and procedures.
- Ensure legislative requirements are met for registration purposes to all required bodies.
- Active participation in yearly internal audit and corrective actions implemented within 3 months and monitored.
- Implement a local business strategy aligned to the national operational strategy of the company.
- Continuous monitoring and analysing of operational costs and turnover.
- Provide timeous feedback regarding budgetary deviances.
- Participate in business planning and budgeting processes, through the identification of trends and areas of improvement.
- Proof of management of operational costs in line with budget.
- Manpower Planning ensuring adequate and effective staffing levels.
- Development of team members to ensure business efficiency in conjunction with performance management.
- Support and facilitate Human Capital initiatives and processes including Employee Relations.
- Ensure that fixed and variable staff costs are adjusted to occupancy levels at all times.
REQUIREMENTS
- Minimum requirement: Matric Certificate.
- Bachelors degree or similar qualification will be an advantage.
- Healthcare industry experience would be an advantage.
- Basic understanding of labour legislation, financial and change management principles.
- Computer proficiency (MS Office 365).
- A minimum of 3 years experience in a management role.
- Drivers License and own transport.
- Business focused and vision orientated.
- Emotional Intelligence including high level of empathy.
- Inspirational leadership influence and competence.
- Planning, organizing and controlling skills.
- Assertiveness and diplomacy.
- Integrity.
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