Practice Manager

6 days ago

Pretoria, South Africa Jobted ZA C2 Full time

Key Responsibilities
Practice Management:

- Oversee the operational efficiency of the repair facility, ensuring adherence to company standards and industry regulations.
- Manage procurement of tools, equipment, and medical supply parts needed for repair services.
- Coordinate scheduling of repairs, customer appointments, and service calls.
- Develop and implement operational policies and procedures to optimise workflow.
- Manage staff, including technicians, support staff, and administrative teams.
- Ensure compliance with safety, health, and regulatory standards in the repair facility.
- Handle customer inquiries, complaints, and escalations in a professional and efficient manner.
- Maintain accurate records of equipment repairs, parts inventory, and service history.

Executive Assistance:

- Provide administrative support to senior executives, including managing calendars, scheduling meetings, and handling correspondence.
- Prepare and distribute meeting agendas, minutes, and action items.
- Assist in drafting, reviewing, and proofreading reports, presentations, and contracts.
- Coordinate travel arrangements, itineraries, and accommodation bookings.
- Manage confidential information and sensitive documents with discretion.
- Conduct research and provide insights or summaries to assist with executive decision-making.
- Act as the first point of contact between executives, clients, and stakeholders.

Social Media Management:

- Develop and execute a social media strategy aligned with the companys goals and brand identity.
- Create and schedule engaging content for platforms such as Facebook, Instagram, LinkedIn, and Twitter.
- Monitor social media channels, respond to comments and messages, and engage with followers.
- Track social media performance metrics and prepare monthly reports to measure campaign effectiveness.
- Stay updated on industry trends and incorporate innovative ideas to enhance the companys online presence.
- Collaborate with the team to ensure promotions, updates, and announcements are shared effectively.

Skills and Competencies

- Strong organisational and multitasking abilities.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), social media tools (e.g., Canva), and CRM software.
- Knowledge of medical supplies, equipment, or repair processes is advantageous.
- Strong analytical skills to evaluate operational and social media performance.
- Ability to lead and manage a team while maintaining a creative and innovative mindset for online engagement.

Requirements:

- Diploma or degree in Business Administration, Office Management, Marketing, or a related field.
- Minimum 5 years of experience in practice management, office administration, or executive assistance roles.
- Proven experience in managing social media accounts for a business or organisation.
- Familiarity with social media analytics tools and content creation platforms.
- Previous experience in the medical supplies or technical repair industry is a strong advantage.
- Valid drivers license and reliable transport.

Personality Traits:

- Proactive, detail-oriented, and results-driven.
- Creative and innovative, with a passion for online engagement.
- Ability to maintain professionalism in a fast-paced and dynamic environment.
- Friendly and approachable demeanour to foster positive client and team interactions.
- Strong ethical standards and confidentiality.

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