Section 37C Administration, Disability and Funeral Specialist Administrator
4 months ago
The Section 37C, Disability and Funeral Claims specialist administrator is responsible to accurately and timeously perform all Section 37C related activities through the co-ordinating of death, disability and funeral claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death, disability and funeral claims process whilst meeting production standards.
To provide efficient administration and verification service in respect to quality assurance of risk claims that results in the improvement of client service and to minimize financial risk. The responsibility is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing.
The duties include requesting information, responding to enquiries and providing assistance to members and beneficiaries, Compliance, Client Services, the Contact Centre, employers and external service providers.
Areas of Responsibilities
KEY ACTIVITIES
- Perform all Section 37C related activities which include the complete death claim processing cycle of all death claims, all death related enquiries and complaints.
- Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner in order to obtain and clarify details regarding the claims (both verbal and written).
- Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation.
- Liaise with the relevant affiliations in order to resolve issues around incorrect or incomplete documentation.
- Prepare investigation report detailing findings together with motivation for the distribution of the benefit for the Trustees to verify and approve at the Death Benefit Disposal Sub-Committee meeting.
- Prepare a report on death cases for presentation to Trustees at the Death Benefit Disposal Sub- Committee meeting on a monthly basis.
- Report on inflow and outflow of death claims statistics for Fund.
- Process payment of death once approved by Trustees within the agreed service levels.
- Keep abreast of all requirements in the retirement industry as set out by the FSCA and the relevant legislation.
- Process Section 37C claims according to the rules, policies, legislation, administration procedures and the service level agreement.
- Provide accurate information to clients in order to ensure that they receive appropriate service.
- Build and maintain relationships with internal and external stakeholders.
- Deliver on service level agreements agreed between internal and external stakeholders in order to ensure that expectations are managed with beneficiaries.
- Make recommendations to improve client service and fair treatment of clients within area of
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Meet production standards in terms of quantity and quality.
- Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets.
- Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
- Any other duties as determined by the business needs and participate in all organizational events as required.
- Work overtime as determined by the business needs and in terms of the company policy.
RECORD KEEPING AND FILING
- Attach all email correspondence to the deceased or disabled member's Everest record.
- Record all appropriate member notes on deceased or disabled member's Everest record.
QUERY RESOLUTION
- Attend to all email and telephonic enquiries both internal and external.
- Assist Compliance, Client Services, the Contact Centre, employers and external service providers to resolve queries.
- Follow through and provide client with on-going feedback until enquiry is resolved.
- Support a positive and responsive climate for client enquiry resolution.
- Action all escalated enquiries within 24 - 72 hours.
TEAM SUPPORT
- Accept accountability and take responsibility for any work done or allocated.
- Display a willing and helpful attitude.
- Action any other responsibilities allocated by the Team Leader and or Head of.
RELATIONSHIP MANAGEMENT
- Build and maintain relationships at all levels with employers, service providers and internal departments to enhance organizational effectiveness and efficiency.
- Use your best endeavors’ to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company
TIME MANAGEMENT
- Excellent time management.
- Must be available to work overtime when the need arises.
- Flexible and ability to work under pressure and multitask.
QUALIFICATIONS
- Matric certificate with mathematics
- COP on Retirement Funds or equivalent qualification
- Good command of English
- Ability to communicate in one or more African languages
- FICA Awareness training
ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE
- At least 3 – 5 years employee benefits / retirement fund administration experience specifically in a similar role assessing Section 37C claims and dealing with beneficiaries, employers and other stakeholders.
- A solid knowledge of pension fund legislation, (specifically Section 37C), regulations and
- Analytical and investigative.
- Everest experience will be advantageous.
- Good knowledge of Microsoft Outlook, Word and Excel.
- Excellent numerical skills with attention to detail and accuracy.
- Methodical and meticulous.
- Good verbal and written communication skills.
- A self-starter who can work independently with minimal support but who can also work in a team environment.
ORGANIZATIONAL VALUES
- Ensure adherence to all organizational objectives
- Devote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracy.
- Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company.
- Any other duties as determined by the business needs and to participate in all organizational events as required.
ADDITIONAL
- Self-starter
- Innovative thinking
- High ethics
- Needs to appreciate the importance of filing and reports
- Detailed orientated
-
Administration: Section 37C Specialist Administrator
4 months ago
Johannesburg, South Africa Salt Employee Benefits Full timePurposesThe Section 37C, Disability and Funeral Claims specialist administrator is responsible to accurately and timeously perform all Section 37C related activities through the coordination of death, disability and funeral claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death, disability and...
-
Administration: Section 37C Specialist Administrator
4 months ago
Johannesburg, South Africa SALT Employee Benefits Full timePurposesThe Section 37C, Disability and Funeral Claims specialist administrator is responsible to accurately and timeously perform all Section 37C related activities through the coordination of death, disability and funeral claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death, disability and...
-
Section 37C Claims Specialist
7 days ago
Johannesburg, Gauteng, South Africa Salt Employee Benefits Full timeAbout the RoleWe are seeking a highly skilled and experienced Section 37C Claims Specialist to join our team at Salt Employee Benefits. As a key member of our team, you will be responsible for accurately and timeously processing Section 37C related activities, ensuring compliance with relevant legislation and regulations.Key ResponsibilitiesCoordinate death,...
-
Section 37C Claims Specialist
1 week ago
Johannesburg, Gauteng, South Africa Salt Employee Benefits Full timeJob Title: Section 37C Claims SpecialistAt Salt Employee Benefits, we are seeking a highly skilled and detail-oriented Section 37C Claims Specialist to join our team. As a key member of our administration team, you will be responsible for accurately and efficiently processing Section 37C related activities, ensuring timely and quality delivery of services to...
-
Section 37C Claims Specialist Administrator
3 weeks ago
Johannesburg, Gauteng, South Africa Salt Employee Benefits Full timeJob SummaryWe are seeking a highly skilled and experienced Section 37C Claims Specialist Administrator to join our team at Salt Employee Benefits. The successful candidate will be responsible for accurately and efficiently processing Section 37C claims, ensuring compliance with relevant legislation and regulations.Key ResponsibilitiesClaims Processing:...
-
Administrator Section 37 C
4 months ago
Johannesburg, South Africa Salt Employee Benefits Full timeThe Section 37C, Disability and Funeral Claims specialist administrator is responsible to accurately and timeously perform all Section 37C related activities through the coordination of death, disability and funeral claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death, disability and funeral...
-
Section 37C Claims Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Salt Employee Benefits Full timeJob Title: Section 37C Claims SpecialistWe are seeking a highly skilled and detail-oriented Section 37C Claims Specialist to join our team at Salt Employee Benefits. As a key member of our claims team, you will be responsible for ensuring the accurate and timely processing of Section 37C related activities.Key Responsibilities:Perform quality assurance on...
-
Section 14 Administration Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Salt Employee Benefits Full timeJob SummaryWe are seeking a highly skilled and experienced Section 14 Administration Specialist to join our team at Salt Employee Benefits. As a key member of our organization, you will be responsible for ensuring the smooth operation of Section 14 processes, providing exceptional customer service, and maintaining accurate records.Key ResponsibilitiesProcess...
-
Section 14 Administration Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Salt Employee Benefits Full timeJob Title: Section 14 SpecialistAt Salt Employee Benefits, we are seeking a highly skilled and experienced Section 14 Specialist to join our team. As a key member of our administration team, you will be responsible for ensuring the smooth operation of Section 14 processes, providing exceptional service to our clients, and contributing to the growth and...
-
Claims Team Leader
7 days ago
Johannesburg, Gauteng, South Africa Salt Employee Benefits Full timeJob Title: Claims Team LeaderWe are seeking a highly skilled and experienced Claims Team Leader to join our team at Salt Employee Benefits. As a Claims Team Leader, you will be responsible for leading a team of claims professionals in the management of death claims, disability claims, and funeral benefits.Key Responsibilities:Lead a team of claims...
-
Claims Administrator
7 days ago
Johannesburg, Gauteng, South Africa Salt Employee Benefits Full timeJob Title: Administrator: Death ClaimsThe Claims Administrator is responsible for the accurate and timely processing of death claims within the agreed service level between Salt Employee Benefits and the Fund, meeting production standards.Key Responsibilities:Process death claims, respond to queries, and resolve complaints in a timely and professional...
-
Section 13A Specialist Administrator
4 months ago
Johannesburg, South Africa Salt Employee Benefits Full timePURPOSE OF ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to Analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to...
-
Section 14 Administrator
2 weeks ago
Johannesburg, Gauteng, South Africa SALT Employee Benefits Full timeJob Title: Section 14 AdministratorAt SALT Employee Benefits, we are seeking a highly skilled and detail-oriented Section 14 Administrator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth transfer of Section 14 benefits to our clients.Key Responsibilities:Perform quality assurance checks on Section 14...
-
Administrator Walk in Centre
4 months ago
Johannesburg, South Africa Salt Employee Benefits Full timePURPOSE OF THE ROLETo receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise...
-
Section 13A Administrator
1 week ago
Johannesburg, Gauteng, South Africa Salt Employee Benefits Full timeJob Title: Section 13A AdministratorAt Salt Employee Benefits, we are seeking a highly skilled and detail-oriented Section 13A Administrator to join our team. As a key member of our Employer Management and Maintenance team, you will be responsible for managing the daily uploading of bank statements and linking deposits received within agreed-upon...
-
Section 13A Administrator
2 weeks ago
Johannesburg, Gauteng, South Africa Salt Employee Benefits Full timeJob Title: Section 13A AdministratorWe are seeking a highly skilled and detail-oriented Section 13A Administrator to join our team at Salt Employee Benefits. As a key member of our team, you will be responsible for managing the daily uploading of bank statements, linking deposits, and preparing monthly balancing of cashbook transactions.Key...
-
Manager: Claims Processing
3 months ago
Johannesburg, South Africa Affirmative Portfolios Full time**Finance/Accounting** **Johannesburg - Gauteng** ***: **MANAGER : CLAIMS PROCESSING** Our client is looking for an experienced Manager: Claims Processing to join their team **MAIN PURPOSE OF THE ROLE**: Manage the Benefits Investigation and claims processing function, ensuring the provision of professional support services to the surviving...
-
Section 14 Administrator
4 months ago
Johannesburg, South Africa Salt Employee Benefits Full timeSection 14 Transfer Administrato is responsible for all duties relating to Section 14 in and out.PURPOSE OF THE ROLEPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries...
-
Section 14 Administrator
4 months ago
Johannesburg, South Africa SALT Employee Benefits Full timeSection 14 Transfer Administrato is responsible for all duties relating to Section 14 in and out.PURPOSE OF THE ROLEPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries...
-
Social Media Administrator
4 months ago
Johannesburg, South Africa Salt Employee Benefits Full timePURPOSE OF ROLEA Social Media Administrator will be responsible for ensuring that all Social Media enquiries and queries are responded to and addressed timeously and accurately within the stipulated time frames. Should take a proactive role in learning about the client’s business needs and company culture and provide a high level of...
