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Claims Administrator
2 months ago
The Claims Administrator is responsible for the accurate and timely processing of death claims within the agreed service level between Salt Employee Benefits and the Fund, meeting production standards.
Key Responsibilities:- Process death claims, respond to queries, and resolve complaints in a timely and professional manner.
- Apply fund rules, policies, legislation, and administration procedures when processing claims.
- Meet production standards in terms of quantity and quality, processing 40 claims per day with an error rate of less than 2.5%.
- Liaise with employers, service providers, and internal departments to resolve queries and resolve claims.
- Attend to the fund central mailbox and respond to queries within the agreed service level agreement.
- Matric certificate with maths.
- Excellent communication and numerical skills.
- Thorough knowledge of Section 37C of the Pension Fund Act and related legislation.
- Minimum 2 years' experience in employee benefits administration, with a focus on claims processing.
- Experience in handling administration queries and providing excellent customer service.
The Claims Administrator will work in a fast-paced environment, processing claims and resolving queries in a timely and professional manner. The successful candidate will be required to work overtime when necessary and be available to attend training and development sessions.
What We Offer:Salt Employee Benefits offers a competitive salary and benefits package, as well as opportunities for career growth and development.
