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Major Incident Support Graduate

2 months ago

Cape Town, South Africa Parvana Full time
Job Description
About our client:
Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity.

Position Overview:
Our client is excited to offer an opportunity for a motivated individual to join their 2024 Graduate Program. In this role, you'll report directly to the Senior Manager of the Service Desk, where you’ll gain hands-on experience and receive personalised mentorship. You’ll play a pivotal role in Major Incident Management, assessing critical situations, coordinating teams, and keeping stakeholders informed throughout the process. As the first point of contact for system-generated events, you'll be at the heart of managing incidents across diverse systems and environments. This 12-month contract provides a flexible schedule, including the possibility of weekend and holiday shifts, with the opportunity to work from their Cape Town office at least three days a week. This is a great opportunity to launch your career while working with a supportive and dynamic team.

What you will be doing:
  • Play a key role in Major Incident Management by assessing situations, coordinating teams, updating stakeholders, and helping resolve critical issues during major incidents.
  • Be the first point of contact for system-generated events, managing incidents across a wide range of systems and environments.

What you need:
  • A relevant tertiary qualification.
  • Fluent in English within a business context.

Contract Duration:
  • 12 month contract

Job ID:
  • J104570

PS Even if you feel you don’t have all the skills listed or if this spec isn’t what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website - www.parvana.co.uk

Requirements
Graduate, Incident Handling, Support