Graduate - Technical Support Consultant

4 months ago


Cape Town, South Africa Parvana Strategic Sourcing Full time

Job Information

Industry
- IT ServicesJob ID
- J104492City
- Cape TownProvince
- Western CapeCountry
- South AfricaPostal Code
- 7530**About our client**:

- Our client, established in the 90's and headquartered in Cape Town, has a global presence with 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity and have a commitment to unity.

**What you will be doing**:

- Deliver technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.
- Continuously evaluate incident priorities to ensure consistent adherence to service level agreements (SLAs).
- Provide support for hosted services, solutions, and associated ICT infrastructure, ensuring their seamless operation.
- Handle deployment, monitoring, optimisation, and management of hosted services and solutions with care and attention.
- Skillfully troubleshoot and resolve a variety of incidents to maintain smooth operations.
- Prioritise open and effective communication throughout the support process to keep stakeholders informed.
- Embrace challenges as opportunities to own problems, foster constructive problem-solving, and ensure the successful execution of solutions when issues arise.

**What you need**:

- Ideally 3 years plus of relevant work experience.
- Proficient in SQL, both Microsoft and PostgreSQL would be advantageous
- Strong problem-solving abilities with a knack for troubleshooting IT issues.
- Familiarity with Web Server and adept at optimising server performance.
- Proficient in cloud computing and managing cloud-based infrastructure.
- Excellent communication skills, comfortable in client-centric environments.
- Self-motivated and adaptable, with experience in hybrid home-office setups.
- Demonstrates humility, a thirst for knowledge, and intelligence in problem-solving.

**Job ID**:
J104492



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