![BCXP](https://media.trabajo.org/img/noimg.jpg)
Ops Mngr: Helpdesk Customer Services
4 weeks ago
Business Unit:
Department:
Reports to:
Core DescriptionThe purpose of the job is to provide a well-managed and operational Helpdesk and helpdesk environment for BCX Retail to maintain and improve customer satisfaction levels.
Key Deliverables / Primary Functions- Maintain & exceed customer satisfaction and provide remote support to clients with excellent service quality
- Professional / Effective Helpdesk that share work related knowledge and experience
- Co-operation with Int Dept & Service Lines to provide remote support services
- Cohesive Helpdesk Team(s)
- Helpdesk Budget
- In-depth understanding of the Helpdesk customer services model and of the customers’ business environment.
- Experience in the management of Finances (budget and cost), Resources and Operations.
- Good understanding of the BCX Services in various retail verticals.
- Retail and Point of Sale knowledge.
- In depth understanding of client SLA’s and how to implement and manage them.
- In depth knowledge of the customer requirements.
- Ability to analyse customer needs and devise solutions.
- Good skills for problem negotiation.
- An ability to handle pressure.
- Strong problem-solving and conflict-handling skills.
3 years of relevant experience in Helpdesk Management
The following will be an advantage:
Management qualification
Business Analysis qualification and/or experience
Accounting qualification and/or experience
Or
If the highest qualification is grade 12, 5 years of relevant experience in Helpdesk Management
CertificationsITIL FoundationITIL ManagementProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpecial Requirements / Employment ConditionValid Drivers licenseAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsHybrid Remote Worker-
Ops Mngr: Helpdesk Customer Services
2 weeks ago
Alberton, Gauteng, South Africa BCXP Full timeBusiness unit, Department, ReportingBusiness Unit: Department: Reports to: Core DescriptionThe purpose of the job is to provide a well-managed and operational Helpdesk and helpdesk environment for BCX Retail to maintain and improve customer satisfaction levels. Key Deliverables / Primary FunctionsMaintain & exceed customer satisfaction and provide remote...
-
Helpdesk Consultant
3 weeks ago
Alberton, South Africa Timeline Monitoring Supplies cc Full time_Timeline is based in Alberton providing advanced Time & Attendance solutions to customers._ - We have a Helpdesk position available at our company._ **Tel: 011 867 0559** Pay: From R10 000,00 per month
-
L1 Helpdesk Technician
2 months ago
Alberton, South Africa Swift Recruitment Full timeJob Description:We are seeking a highly motivated and technically skilled Level One Helpdesk Technician to join our team in Meyersdal, Alberton. The successful candidate will be responsible for managing and monitoring IT systems to ensure optimal performance, reliability, and security. This role involves collaborating with vendors, resolving technical...
-
Customer Support Agent
4 weeks ago
Alberton, South Africa Innovative Networks Full timeWe are an Internet Service Provider based in the South of Johannesburg preferably looking for a male helpdesk technician who will be responsible to follow through the tasks below: Provide technical support for Fibre, Wi-Fi, LTE, and VOIP systems to Business Services customers (resellers and end-users). Interact with consumers to offer and process information...
-
Customer Desk Service Representative
4 weeks ago
Alberton, South Africa Chainlink Recruitment Full timeWe are looking for an experienced Customer Desk Service Representative in Alrode, Alberton **General Description**: The Customer Service Representative is responsible for the Customer Desk role. He / she makes sure that the he/she meets the agreed service level targets, in terms of product, quality, compliance, quantity and delivery dates, while optimising...
-
Customer Desk Service Representative
2 weeks ago
Alberton, Gauteng, South Africa Chainlink Recruitment Full timeWe are looking for an experienced Customer Desk Service Representative in Alrode, AlbertonGeneral Description:The Customer Service Representative is responsible for the Customer Desk role. He / she makes sure that the he/she meets the agreed service level targets, in terms of product, quality, compliance, quantity and delivery dates, while optimising costs...
-
Customer Service Team Leader
3 weeks ago
Alberton, South Africa Clicks Group Limited Full time**Listing reference**: 017020**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Alberton - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To ensure service excellence at the point of sale by ensuring fast...
-
Customer Service Representative Temp
2 weeks ago
Alberton, South Africa Air Liquide Full time**How will you CONTRIBUTE and GROW?**: The successful incumbent is accountable to manage customer relationships to ensure Customers receive value and Return on Investment from Air Liquide products and services. - Records customer orders on the ERP system and provides customers with system generated reference number. - Solves and / or redirects customer...
-
Customer Service Representative Temp
2 weeks ago
Alberton, Gauteng, South Africa Air Liquide Full timeHow will you CONTRIBUTE and GROW?:The successful incumbent is accountable to manage customer relationships to ensure Customers receive value and Return on Investment from Air Liquide products and services. Records customer orders on the ERP system and provides customers with system generated reference number. Solves and / or redirects customer queries and...
-
Customer Service Team Leader
2 weeks ago
Alberton, Gauteng, South Africa Clicks Group Limited Full timeListing reference: 017020Listing status: Online-Position summaryIndustry:Wholesale & Retail Trade- Job category:FMCG, Retail, Wholesale and Supply ChainLocation:Alberton- Contract:PermanentRemuneration:Market Related- EE position:YesIntroduction To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of...
-
Customer Service Clerk/ Receptionist
2 months ago
Alberton, South Africa StaffCentral Consulting Full time**Job Duties/Responsibilities will include**: Matric Relevant experience in front office as well as customer service (face-to-face, telephonically & electronically) **Systems**: SAP advantageous Must have a drivers licence
-
Customer Service Clerk/ Receptionist
2 weeks ago
Alberton, Gauteng, South Africa StaffCentral Consulting Full timeJob Duties/Responsibilities will include:MatricRelevant experience in front office as well as customer service (face-to-face, telephonically & electronically)Systems: SAP advantageousMust have a drivers licence
-
Plant Manager
2 weeks ago
Alberton, South Africa re|source consulting Full timeA national Packaging Manufacturer has an opportunity for a dynamic, highly motivated Plant Manager to oversee operations at their facility in Roodekop.**Duties and Responsibilities**: - Achieving production efficiencies of at least 85% - Managing raw material, packaging and finished good stock - Managing the maintenance and service of machinery and moulds -...
-
Head of Debt Collecting Campaigns
2 weeks ago
Alberton, South Africa L3A (Pty) Ltd. Full time**PLEASE READ THE WHOLE JOB DESCRIPTION** - **JOB TITLE** Head of Debt Collecting Campaigns - **DEPARTMENT ** Call Centre - **LOCATION **Alberton - **SALARY RANGE **R25 000 - R27 000 Monthly **PURPOSE STATEMENT** The Head of Debt Collecting Campaigns and is responsible for the effective and successful management of all Campaigns. The experienced Head of...
-
Plant Manager
2 weeks ago
Alberton, South Africa re|source consulting Full timeAn industry leader in the FMCG manufacturing sector has an opportunity for an energetic, self - motivated Mechanical/Electrical Engineer with experience in a fast-paced, continuous production environment to take up the role of Plant Manager at their facility based in Roodekop. This role will suit someone who has a passion for production, people and striving...
-
Tems Administrator
1 week ago
Alberton, South Africa Brambles Group Full timeCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...
-
Plant Manager
2 weeks ago
Alberton, Gauteng, South Africa re|source consulting Full timeAn industry leader in the FMCG manufacturing sector has an opportunity for an energetic, self- motivated Mechanical/Electrical Engineer with experience in a fast-paced, continuous production environment to take up the role of Plant Manager at their facility based in Roodekop. This role will suit someone who has a passion for production, people and striving...
-
Service Manager
2 weeks ago
Alberton, Gauteng, South Africa Motus Corporation Full timeAbility to control resources at a level commensurate with profit requirements and enhanced customer relations. Ability to maximise departmental profitability through the sale of labour and associated products to franchise and nonfranchise customers. Supervision of staff, management of performance, discipline, and other staff management related functions....
-
Field Service Supervisor
3 weeks ago
Alberton, South Africa Air Liquide Full time**How will you CONTRIBUTE and GROW?**: The Field Service Supervisor is responsible for implementing the regional sales plan and ensuring contract profitability. He/she will focus on customer accounts with the Account Managers for profitability and to control payments reliability as well as customer satisfaction. The mission is to manage the Field Service...
-
Tems Administrator
2 weeks ago
Alberton, Gauteng, South Africa Brambles Group Full timeCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more...