Customer Service Representative Temp

2 weeks ago

Alberton, South Africa Air Liquide Full time

**How will you CONTRIBUTE and GROW?**:
The successful incumbent is accountable to manage customer relationships to ensure Customers receive value and Return on Investment from Air Liquide products and services.
- Records customer orders on the ERP system and provides customers with system generated reference number.
- Solves and / or redirects customer queries and complaints where possible or ensures queries and complaints are redirected to the correct person / department.
- Acts as a liaison between customer and Logistics to ensure satisfactory resolution.
- Advising customers of stock shortages and non-deliveries.
- Assists in crisis management of severe stock shortages.
- Ensure that open sales orders and empty asset returns are investigated and cleared for branches within the Region.
- Generating of existing customer quotations as required.
- Monitor full returned cylinders and advise customers of the Full Returns Penalty Policy. Invoicing of the penalty fees on a monthly basis.
- Creating of orders and border documents for deliveries / collections for Botswana and sourcing of required stock.
- Processing of new allocations as requested by customers and the Sales Department and ensuring follow-up until delivery to the customer.
- Perform any other reasonable task that may be required or requested in order to achieve the objectives and purpose of the position and the Region.

**__________**:
**Are you a MATCH?**:

- Matric
- Relevant Tertiary qualification (Administration / business management or equivalent)
- 3yrs experience in Customer Service and Administration
- Computer Literacy

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

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