Customer Service Team Leader
6 months ago
**Listing reference**: 017020**Listing status**: Online-
**Position summary**
**Industry**:Wholesale & Retail Trade
- **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Alberton
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:Yes**Introduction**
- To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.**Job description**
**Job Objectives**:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
**Minimum requirements**
**Qualifications and Experience**:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at grade 12 level
- Essential: Relevant Retail/Business Management qualification (External applicants)
- 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
- Numeracy and stock management experience
**Skills, Abilities and Job Related Knowledge**:
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
**Competencies**:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks
**Kindly note only applicants who meet the minimum requirements will be contacted.**
**We are committed to the principles of Employment Equity.
-
Team Leader
4 days ago
Alberton, South Africa Hollywoodbets Full timeBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global...
-
Operations Team Leader
3 days ago
Alberton, Gauteng, South Africa Professional Resources Partners Pty Ltd Full timeWe are seeking a skilled Operations Team Leader to oversee our field service operations in Alberton. As a key member of our team, you will be responsible for ensuring the efficient delivery of services to our clients.
-
Team Leader
1 month ago
Alberton, South Africa NMG HOLDINGS (Pty)Ltd Full time>Resolve conflicts - Develop team strength - Coach team members - Create positive team working environment - Good monitoring skill - Manage performance - Time management - Meet target - Day to day operation - Organize and manage team performance Must have: - 1 year call center experience - RE5 - Matric - Further qualifications advantageous - Customer...
-
Reception Team Leader
6 months ago
Alberton, South Africa Dynamic Outsourced Solutions Full timeGauteng, Alberton - Monthly Cost To Company (Medical Aid and Provident Fund, Market related, Negotiable) Busy organisation within a pressurised corporate sector Reception Team Leader. - Grade 12 - Completed leadership certificate/diploma course essential. - Minimum 3 years' experience in a leadership/management role, managing a team of 10 plus front office...
-
Business Leader
5 months ago
Alberton, South Africa Jonsson Workwear Full timeWe are obsessed with creating an exceptional experience for our customers. The Jonsson Workwear experience transcends traditional retail - we continually strive for brilliance. One of the ways we bring this vision to life is through our iconic Jonsson Workwear stores, each one offering the ultimate gateway into our world. No matter the job, industry or...
-
Store Leader
6 months ago
Alberton, South Africa Jonsson Workwear Full timeOur Depot stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. The Store Leader role assists the Business Leader by being a ‘go-to’ person who can be relied on to help...
-
Washbay Team Leader
5 months ago
Alberton, South Africa Micon Water Full time**Description** **JOB TITLE: WASH BAY ATTENDANT TRAINEE** The wash bay attendant will be washing logistics trucks daily at a speedily pace and accurately to ensure that the vehicle is clean for its next trip. - Are a South African citizen - Have a South African ID - Have a proof of residence. Must stay in and around Kempton Park - Have no criminal record....
-
Customer Desk Service Representative
6 months ago
Alberton, South Africa Chainlink Recruitment Full timeWe are looking for an experienced Customer Desk Service Representative in Alrode, Alberton **General Description**: The Customer Service Representative is responsible for the Customer Desk role. He / she makes sure that the he/she meets the agreed service level targets, in terms of product, quality, compliance, quantity and delivery dates, while optimising...
-
Project Leader
5 months ago
Alberton, South Africa Air Liquide Full time**How will you CONTRIBUTE and GROW?**: Join Air Liquide as a Project Leader for a 6 months contract responsible for managing customer installation projects and ad hoc projects as assigned by the Projects department manager. The project leader will be responsible for timeous and accurate estimating of customer requirements whilst ensuring a good technical...
-
Customer Service Representative Temp
5 months ago
Alberton, South Africa Air Liquide Full time**How will you CONTRIBUTE and GROW?**: The successful incumbent is accountable to manage customer relationships to ensure Customers receive value and Return on Investment from Air Liquide products and services. - Records customer orders on the ERP system and provides customers with system generated reference number. - Solves and / or redirects customer...
-
Service Advisor
2 months ago
Alberton, South Africa Clicks Group Limited Full time**Listing reference**: 017963**Listing status**: Online- **Position summary** **Industry**:FMCG & Supply Management - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Alberton - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and...
-
Customer Support Agent
6 months ago
Alberton, South Africa Innovative Networks Full timeWe are an Internet Service Provider based in the South of Johannesburg preferably looking for a male helpdesk technician who will be responsible to follow through the tasks below: Provide technical support for Fibre, Wi-Fi, LTE, and VOIP systems to Business Services customers (resellers and end-users). Interact with consumers to offer and process information...
-
Customer Relationship Consultant Johannesburg South
3 months ago
Alberton, South Africa Fidelity Services Group Full time**Overall Purpose of the Job**: The main objective of the Customer Relationship Consultant is to manage and develop relationships with key accounts in order to increase revenue and drive business growth. The Customer Relationship Consultant will serve as the main point of contact for key clients and will be responsible for providing excellent customer...
-
Call Center Manager/ Offfice Manager
1 month ago
Alberton, South Africa NMG HOLDINGS (Pty)Ltd Full timeManage call center team leader Collect and analyze call center statistic Adjust processes to meet or exceed goals Manage floor Deliver on results Opening and closing of operations Conducting routine building inspection Continues agents training and development Enhance call center efficiency Must have: Matric 1-2 years managerial in the same role...
-
Field Technical Service
5 months ago
Alberton, South Africa PPG Industries Full time**Field Technical Service**: As a Field Technical Service, you will work in close cooperation with the Technical Manager PMC EMEA and Field Technical Service Representative to provide surveillance testing and product support to the local sales teams and distributors. **Key Responsibilities** - Perform regular technical surveillances and reporting. - Must be...
-
Field Service Supervisor
5 months ago
Alberton, South Africa Air Liquide Full time**How will you CONTRIBUTE and GROW?**: The Field Service Supervisor is responsible for implementing the regional sales plan and ensuring contract profitability. He/she will focus on customer accounts with the Account Managers for profitability and to control payments reliability as well as customer satisfaction. The mission is to manage the Field Service...
-
Store Manager
5 months ago
Alberton, South Africa The Foschini Group Full time**Job ID**:18474**Position Type**:Full-Time**Job Function**:Store Management & Field**Workplace Type**:Stores**Division**:Exact**Province**:Gauteng**Location**:Johannesburg South**Suburb**:Alberton South (Alberton)Position Description: The Store is in need of achievement-orientated Store Manager with excellent customer service and people management...
-
Field Technical Service
6 months ago
Alberton, South Africa PPG Full time**Field Technical Service**: As a Field Technical Service, you will work in close cooperation with the Technical Manager PMC EMEA and Field Technical Service Representative to provide surveillance testing and product support to the local sales teams and distributors. **Key Responsibilities** - Perform regular technical surveillances and reporting. - Must be...
-
Alberton, Gauteng, South Africa Metso Full timeAbout the Role:We are seeking a skilled Service Technician with expertise in vibrating screen equipment to join our team at Metso. As a key member of our maintenance team, you will be responsible for executing service activities at customer sites, providing technical support on vibrating screen equipment, and coordinating with Field Service teams to ensure...
-
Service Manager
7 months ago
Alberton, South Africa Motus Corporation Full timeAbility to control resources at a level commensurate with profit requirements and enhanced customer relations. - Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers. - Supervision of staff, management of performance, discipline, and other staff management related...