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Customer Desk Service Representative
1 week ago
General Description:
The Customer Service Representative is responsible for the Customer Desk role.
He / she makes sure that the he/she meets the agreed service level targets, in terms of product, quality, compliance, quantity and delivery dates, while optimising costs in all areas of control.
He /she is responsible for ensuring communication by the customer desk is done in a timely and efficient manner. Ensure efficient information and communication flow between Customer Desk, and internal departmental teams, (eg. Sales Managers, Production, Demand Planner, WH/Logistics, and procurement).He / She ensures driving attention to customer complaints, and ensuring resolution.
He/She strives for continuous improvement in his/her division (customer service, costs, efficiency; team capability, processes, data, systems)
Education and Experience
Ø Commercial education or higher degree
Ø >5 years in sales, customer desk and/or supply chain experience preferable in chemical industry
Ø ERP knowledge (Ross would be ideal)
Ø Office tools
Ø Production planning
Ø Demonstrate Quality Skills level 2
Package:
R18,000 to R23,000
Benefits:
Medical Aid / Provident Fund / Group Life / Disability cover / Funeral
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