Customer Service Team Leader

1 week ago


Alberton, Gauteng, South Africa Clicks Group Limited Full time

Listing reference: 017020
Listing status: Online-
Position summary

Industry:
Wholesale & Retail Trade

-
Job category:FMCG, Retail, Wholesale and Supply Chain
Location:Alberton

-
Contract:Permanent
Remuneration:Market Related

-
EE position:Yes
Introduction

  • To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
    Job description

Job Objectives:

  • To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
  • To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
  • To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
  • To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
  • To timeously and efficiently resolve all customer queries in line with the Company's policies.
  • To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
  • To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
  • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
  • To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
  • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum requirements

Qualifications and Experience:

  • Essential: Grade 12
  • Desirable: Maths 50% and English 50% at grade 12 level
  • Essential: Relevant Retail/Business Management qualification (External applicants)
  • 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
  • Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge:

  • Retail/FMCG background and understanding of merchandising and promotions principles
  • Knowledge of stock, cost, risk and compliance management procedures
  • Knowledge of customer service excellence
  • Knowledge of labour legislation and IR practices
  • Knowledge of competency based interviewing
  • Results and target driven
  • Sound managerial skills
  • Planning and organising skills
  • Problemsolving skills
  • Strong customer orientation
  • Good communication skills
  • Computer literacy
  • Numeracy skills

Competencies:

  • Leading and Supervising
  • Delivering Results and Meeting Customer Expectations
  • Relating and Networking
  • Following instructions and procedures
  • Working with people
  • Analysing
  • Planning and organising
  • Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.
**We are committed to the principles of Employment Equity.

  • Alberton, Gauteng, South Africa Dynamic Outsourced Solutions Full time

    Gauteng, Alberton Monthly Cost To Company (Medical Aid and Provident Fund, Market related, Negotiable)Busy organisation within a pressurised corporate sector Reception Team Leader. Grade 1 Completed leadership certificate/diploma course essential. Minimum 3 years' experience in a leadership/management role, managing a team of 10 plus front office staff...

  • Business Leader

    1 week ago


    Alberton, Gauteng, South Africa Jonsson Workwear Full time

    We are obsessed with creating an exceptional experience for our customers. The Jonsson Workwear experience transcends traditional retail - we continually strive for brilliance. One of the ways we bring this vision to life is through our iconic Jonsson Workwear stores, each one offering the ultimate gateway into our world. No matter the job, industry or...

  • Washbay Team Leader

    1 week ago


    Alberton, Gauteng, South Africa Micon Water Full time

    DescriptionJOB TITLE:WASH BAY ATTENDANT TRAINEEThe wash bay attendant will be washing logistics trucks daily at a speedily pace and accurately to ensure that the vehicle is clean for its next trip. Are a South African citizen Have a South African ID Have a proof of residence. Must stay in and around Kempton Park Have no criminal record. Criminal checks will...


  • Alberton, Gauteng, South Africa Chainlink Recruitment Full time

    We are looking for an experienced Customer Desk Service Representative in Alrode, AlbertonGeneral Description:The Customer Service Representative is responsible for the Customer Desk role. He / she makes sure that the he/she meets the agreed service level targets, in terms of product, quality, compliance, quantity and delivery dates, while optimising costs...


  • Alberton, Gauteng, South Africa Dynamic Outsourced Solutions Full time

    Grade 12 Completed leadership certificate/diploma course essential. Minimum 3 years' experience in a leadership/management role, managing a team of 10 plus front office staff within busy pressurized corporate environment. Managing, organizing and coaching staff Oversee department stock and health and safety Administer staff roster and overtime schedules


  • Alberton, Gauteng, South Africa Air Liquide Full time

    How will you CONTRIBUTE and GROW?:The successful incumbent is accountable to manage customer relationships to ensure Customers receive value and Return on Investment from Air Liquide products and services. Records customer orders on the ERP system and provides customers with system generated reference number. Solves and / or redirects customer queries and...


  • Alberton, Gauteng, South Africa BCXP Full time

    Business unit, Department, ReportingBusiness Unit: Department: Reports to: Core DescriptionThe purpose of the job is to provide a well-managed and operational Helpdesk and helpdesk environment for BCX Retail to maintain and improve customer satisfaction levels. Key Deliverables / Primary FunctionsMaintain & exceed customer satisfaction and provide remote...


  • Alberton, Gauteng, South Africa StaffCentral Consulting Full time

    Job Duties/Responsibilities will include:MatricRelevant experience in front office as well as customer service (face-to-face, telephonically & electronically)Systems: SAP advantageousMust have a drivers licence

  • Service Manager

    1 week ago


    Alberton, Gauteng, South Africa Motus Corporation Full time

    Ability to control resources at a level commensurate with profit requirements and enhanced customer relations. Ability to maximise departmental profitability through the sale of labour and associated products to franchise and nonfranchise customers. Supervision of staff, management of performance, discipline, and other staff management related functions....


  • Alberton, Gauteng, South Africa PPG Industries Full time

    Field Technical Service:As a Field Technical Service, you will work in close cooperation with the Technical Manager PMC EMEA and Field Technical Service Representative to provide surveillance testing and product support to the local sales teams and distributors.Key Responsibilities Perform regular technical surveillances and reporting. Must be fit and able...


  • Alberton, Gauteng, South Africa PPG Full time

    Field Technical Service:As a Field Technical Service, you will work in close cooperation with the Technical Manager PMC EMEA and Field Technical Service Representative to provide surveillance testing and product support to the local sales teams and distributors.Key Responsibilities Perform regular technical surveillances and reporting. Must be fit and able...


  • Alberton, Gauteng, South Africa JD Group Full time

    : The professional interaction of all customers to ensure the accurate processing of all transactions and administration of cellular, credit and lay-by offerings to meet set targets. Deal with customers in a customer centric manner Achieve individual targets Cellular and credit administration Processing transactions and cash ups Effective self management and...


  • Alberton, Gauteng, South Africa Professional Resources Partners Pty Ltd Full time

    Field Service Controllers. Salary: R10 000 – R16 000CTC Location: Alberton DutiesControl of servicing, breakdowns, and preventive maintenanceDispatching technicians to breakdownsDaily planning of technicians' workRequirements:3 years of experience in the material handling industry or related.Three years of experience in a similar role.Good communication...


  • Alberton, Gauteng, South Africa Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...


  • Alberton, Gauteng, South Africa Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...


  • Alberton, Gauteng, South Africa Kota Joe Full time

    Busy restaurant in the East Rand of Johannesburg is looking for an experienced Assistant restaurant manager.The applicant must have the following:Minimum of 2 years Restaurant experience in a managerial role Be well presented and able to communicate well with both customers and staff. A problem solver. Must be able to resolve customer complaints and staff...


  • Alberton, Gauteng, South Africa Logic 360 Group Full time

    Duties and Responsibilities: Merchandising and displays of products in assigned Fluid Control shops, thus ensuring all shops have the same or similar Responsibility for identifying, assessing and implementing strategy and direction of Retail business for Fluid Control Responsible for all Retail Sales Reports as well as analysis of numbers and assistance with...

  • Screen Technician

    1 week ago


    Alberton, Gauteng, South Africa Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Sales Administrator

    1 week ago


    Alberton, Gauteng, South Africa AkzoNobel Full time

    Date:Feb 7, 2024Location: Alberton, ZACompany:AkzoNobelWe supply the sustainable and innovative paints and coatings that our customers, communities - and the environment - are increasingly relying on. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more...


  • Alberton, Gauteng, South Africa Metso Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...