Customer Service Consultant

4 weeks ago


Midrand, South Africa iSanqa Full time

Our client requires the services of a Customer Service Consultant (Advanced) - Midrand

  • Amazing brand with cutting edge technology
  • Excellent teams in Global team collaboration
  • High work-life balance with Flexible hours
  • Agile working environment

POSITION: Contract until May 2025

COMMENCEMENT: As soon as possible

QUALIFICATIONS/EXPERIENCE

  • Minimum of 3 years working experience within the Motor Industry
  • Minimum of 2 years in an Aftersales position at the Group SA or dealer level mandatory
  • Minimum of 2 years in a call centre environment

ESSENTIAL SKILLS

  • Excellent verbal and written communication skills
  • Excellent people skills
  • High ability to co-ordinate
  • Excellent time management skills
  • Customer service skills
  • Problem solving skills
  • Communication skills
  • Decision making skills
  • Time management skills

ADVANTAGEOUS SKILLS

  • Ability to communicate and interact across all organisational levels.
  • Flexibility by taking on ad hoc tasks.
  • Good discipline to ensure tasks will be completed on time.
  • Operating independently and on own initiative within the field of responsibility
  • Pleasant, approachable disposition.

ROLE:

  • Customer complaint and query handling and Customer case management.
  • Building and maintaining relationships with the dealer network.
  • Ensuring correct escalation process internally and externally.
  • Achieve voice, email and quality Service Level targets as per agreement.

#isanqa #isanqajobs #customerservice #motorindustry #casemanagement #servicedelivery #FuelledbyPassionIntegrityExcellence



  • Midrand, South Africa Digital Care South Africa Full time

    **Customer Service Consultant Job Description** We are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers.. This is a fixed term contract position for 6 months **Customer Service Consultant Responsibilities**: - Listening to customer concerns and providing information,...


  • Midrand, South Africa iSON Xperiences Full time

    **Job Title**: Customer Support Consultant - Eastern Europe **Job Location**: BMW Group SA - Financial Services - Midrand, 1686, South Africa **Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent **The Role**:Customer Support Consultant  **OVERALL PURPOSE OF JOB**: The Customer Support Consultant will be responsible for handling...


  • Midrand, South Africa iSON Xperiences Full time

    **Job Title**: Customer Support Consultant - Eastern Europe **Job Location**: BMW Group SA - Financial Services - Midrand, 1686, South Africa **Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent **The Role**:Customer Support Consultant  **OVERALL PURPOSE OF JOB**: The Customer Support Consultant will be responsible for handling...


  • Midrand, South Africa iSON Xperiences Full time

    **Job Title**: Customer Service Consultant '† Level 1 **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Contract  **OVERALL PURPOSE OF JOB**: **Main Responsibilities (including but not limited to)**: - Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for...


  • Midrand, South Africa iSON Xperiences Full time

    **Job Title**: Customer Service Consultant '† Level 1 **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent  **OVERALL PURPOSE OF JOB**: **Main Responsibilities (including but not limited to)**: - Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for...


  • Midrand, South Africa iSON Xperiences Full time

    **Job Title**: Customer Service Consultant '† Level 1 **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent  **OVERALL PURPOSE OF JOB**: **Main Responsibilities (including but not limited to)**: - Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for...


  • Midrand, South Africa GC Solar Midrand Full time

    We are looking for a professional **Customer Care Consultant** to join our team in Midrand. **Customer Care Consultant's Responsibilities**: - Customer complaint and query handling and Customer case management. - Building and maintaining relationships with the dealer network. - Ensuring correct escalation process internally and externally. - Creating and...


  • Midrand, South Africa Full Circle Resourcing Full time

    Our client requires the services of a** Customer Service Consultant (Advanced) - Midrand** - **Amazing brand with cutting edge technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Contract until December 2024 **COMMENCEMENT**:As soon as...


  • Midrand, South Africa Evonik Full time

    What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs,...


  • Midrand, South Africa Würth Full time

    Würth South Africa Co. (Pty) Ltd, is actively looking for a talented, vibrant, highly motivated and disciplined Customer Sales Consultant who will represent the company as a brand ambassador and offer sales services to our customers. JOB REQUIREMENTS Sales territory - Midrand (GP) Area of residence – Midrand (GP) Minimum of 2 years sales...


  • Midrand, South Africa Würth Full time

    Würth South Africa Co. (Pty) Ltd, is actively looking for a talented, vibrant, highly motivated and disciplined Customer Sales Consultant who will represent the company as a brand ambassador and offer sales services to our customers. JOB REQUIREMENTS Sales territory - Midrand (GP) Area of residence – Midrand (GP) Minimum of 2 years sales...


  • Midrand, South Africa Ikusasa Recruitment Group Full time

    The Role The Service Consultant will be required to manage clients portfolios Personal lines portfolios F2F, telephonic and by You must be able to retain clients policies amd know you clients needs **Duties** - Credit control/Unpaid Debit Orders/Account Queries - Maintaining and building client relationships - Delivering excellent client service -...


  • Midrand, South Africa Siemens Full time

    **Job Title / Role**:Portfolio Consulting Professional -Service Sales Specialist** **Organization: Lead Country South Africa Location: South Africa **Mission/Function of the Role** Provides deep technical knowledge in an assigned portfolio and advises both sales organization and customers in capabilities and options how to use and integrate Siemens...


  • Midrand, South Africa MCR – Medical and Management Corporate Recruiting Full time

    Knowledge of the dental trade is desirable however not essential. - A strong sales background is essential, with experience in coaching and mentoring team members and good team leadership experience and skills. - A minimum of 2 years team leader/supervisor experience - Can demonstrate a high level of commitment to customer care values when dealing with...


  • Midrand, South Africa Mediro ICT Full time

    WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? Customer complaint and query handling and Customer case management. Building and maintaining relationships with the dealer network. Ensuring correct escalation process internally and externally. WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE? Minimum of 3 years working experience within the Motor...


  • Midrand, South Africa Manicaa Online Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer...


  • Midrand, South Africa McCormick & Company Full time

    . **Position: Customer Service Lead** **Based: Midrand, South Africa** Reporting to Senior Supply Chain Manager you will be responsible for managing sales order processing for an assigned portfolio of accounts, maintaining the highest possible service levels while keeping costs to a minimum. **MAIN RESPONSIBILITIES** - Management of timely and within...


  • Midrand, South Africa Placements 4 all Full time

    Customer Services Supervisor, R31K, Midrand, Matric, SysAid, By design, NetSuite and Mitel and adv. Supervisory experience - staff management, disciplinaries, performance management, General Queries, Manage and process credits, distribution management - hot list, delays, Customer Feedback, reports, Call Statistic reports, courier/logistics/warehouse...


  • Midrand, South Africa Stag Retail Full time

    Baka Furniture is hiring a Customer Service Representative to handle customer inquiries and orders, provide after-sales support, and maintain customer satisfaction.

  • Cloud Dwh Operations

    1 month ago


    Midrand, South Africa Lim Personnel Full time

    **Operations & Service Consultant Cloud DWH (Senior)** **ESSENTIAL SKILLS REQUIREMENTS**: - IT Service Management (according to ITIL), 2nd Level Support - High Customer Orientation - Strong understanding of Problem, Incident and Change processes (PIC) - Working in a highly complex environment (many stakeholders, multi-platform/product environment,...