Team Leader

2 weeks ago

Durban, South Africa Hollywoodbets Full time
Job title : Team LeaderJob Location : KwaZulu-Natal, DurbanDeadline : December 22, 2024Quick Recommended Links
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With Hollywoodbets You Will:

  • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
  • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
  • Grow with our development plans and culture that allows you to further your career.

You Bring:

  • 12 months experience within Retail, Gaming or Betting Industry.

A Bonus To Have:

  • A valid driver’s license
  • 1-2 Years leadership experience
  • Diploma/ Degree or NQF 4 Learnership

What You’ll Do For The Brand:

  • Branch Growth
  • To ensure achievement of targets within your areas in accordance with branch budgets.
  • Drive business results by creating an open dialog with your guests to educate them on all your branch products.
  • Ensure betting boards are updated timeously.
  • Updating of memos, card changes, results and scratchings which occur throughout the day.
  • Be knowledgeable on all game rules, odd and pay-outs.
  • Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
  • Taking customer bets where applicable. (A requirement in express Branches)
  • Cash Administration
  • Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
  • Educate team members on all FICA Compliance.
  • Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
  • Ensure adherence to credit card administration &EFT policies where applicable.
  • Ensure team member are issued with correct floats at the end of their shift.
  • Interim checks must be done within the course of the day with team leader on duty.
  • Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
  • Recovery process must be managed in line with processes/procedures.
  • The correct process must be followed with lost ticket claims; Ensure the ticket number is received from the Helpline when processing the claim.
  • Record the guest’s details and I.D number to validate payment after 90 days.
  • Branch Reporting
  • Ensure that daily newsflashes provide a high level overview of the operations for the day.
  • Manage branch stock control to ensure that there is sufficient supply (although not over/under).
  • Ensure that a stock taking is done weekly and account for stock shortages.
  • Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.
  • Security Management
  • Be aware of your surroundings when opening and closing the branch.
  • Ensure all security factors are adhered to when banking is conducted.
  • Be aware where all panic buttons are placed within your branch.
  • Ensure all camera’s inside and outside the branch are all in working order.
  • Manage all security aspects in the branch
  • The cashing up process must be conducted with the branch doors closed with security
  • monitoring the area.
  • Branch Appearance
  • Ensure that the branch is always neat and tidy according to Hollywood standards.
  • Ensure that that facilities are well maintained and in good working condition.
  • Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
  • Compliance
  • Compliance and adherence to company's internal control policy.
  • Ensure compliance with company, legislative and legal requirements
  • More specifically, ensure compliance with Gambling Board requirements.
  • Compliance to the code of ethics and escalate fraudulent activities.
  • Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
  • Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
  • Ensure all team members are dressed in their correct Hollywood uniform when on duty.
  • Credit bets are not allowed to be taken by any team member.
  • Team members on duty are not allow to take personal bets within the Branch.
  • Team members are not allowed to be behind the terminal counters when off duty.
  • Team members on duty are not allowed to utilize the Limited pay-out machine.
  • Communication
  • Ensure all operational communication within the branch is circulated to all team members.
  • Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
  • Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
  • People Management
  • Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
  • Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
  • Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
  • Guest Service
  • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
  • Pro-actively address guest complaints and ensure guest feedback is positive.
  • Build strong relationships with regular guests.
  • Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
  • Values
  • Actively promote Hollywood values.
  • Live the values and lead as an example to the team.
  • If the branch has LPMs, responsible for management thereof.
  • If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
  • Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
  • Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

  • Good communication and interpersonal skills
  • Excellent attention to detail
  • Demonstrate a good understanding of betting procedures
  • Ability to understand the different betting types
  • Possess financial management skills and business acumen
  • Strong people management and problem-solving skills
  • Be Accountable

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