Team Leader

4 months ago

Durban, South Africa Webhelp Full time

**Job Advert**
Are you a people person with a passion for clear communication, coaching and supporting your teams to achieving high performance?

If this sounds like you, join our team of game-changers at Concentrix in a Team Leader role at our dynamic Cape Town office.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

To succeed in this role, you’ll need to be highly organised and an ace when it comes to time management and planning. We’re looking for a team player who keeps their cool under pressure, someone who is able to multitask with flare and ease and leads by example through setting high standards.

**What you will do in this role**:

- Lead, mentor, and motivate a team of retentions specialists.
- Conduct regular team meetings and one-on-one sessions.
- Set performance goals and provide feedback to team members.
- Develop and implement strategies to retain customers.
- Analyse customer data to identify trends and potential issues.
- Collaborate with other departments to enhance the customer experience.
- Handle escalated customer retention issues.
- Communicate with customers to understand their needs and concerns.
- Implement solutions to improve customer satisfaction.
- Track team performance and key metrics.
- Prepare and present reports on retention activities and results.
- Identify areas for improvement and implement corrective actions.

**Your qualifications**

Concentrix is a great match if you:

- Have a matric certificate
- Proficient in English articulation and comprehension, both written and spoken
- Proven track record of high performance
- NA account and is able to work a 24 hour rotational shift.
- Have a minimum of 6 months’ experience as a Deputy Team Leader
- Have excellent communication and listening skills
- Have the ability to identify problems and find solutions by imparting knowledge
- Have analytical, time management and organisation skills
- Are PC literate with fast typing skills and experience using appropriate software and systems
- Have clear credit, disciplinary and criminal records

**Experience the best version of you**

**Concentrix is an equal opportunity employer**

**Eligibility to work**

In accordance with the South Africa’s law, only applicants who are legally authorised to work in the South Africa will be considered for this position.

Job Reference: SA03293

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