Desktop Support

1 month ago


Pretoria, South Africa NTT Data Full time

Technical resources to assist with the new printer rollout (Zebra), Originations platform upgrade (browser-based), and implementation of the new signature pad process.

Key Roles and Responsibilities:

  • Able to support PC, printers, and signature pads at Woolworths stores within the specified region.
  • Perform asset audit/stock count.
  • Assist with issues post-new printer installation (our support vendor will perform the actual printer installation)
  • Assist the store in switching over to the web-based Fico Origination platform (be the ears and eyes on the ground and feedback/escalate to the remote war site room that will run for the duration of the rollout)
  • Assist in switching over to the new signature pad process (PDF, local software, drivers) – existing Wacom signature pads will not be changed, just the software.
  • Troubleshoot computer issues related to the printing of store/credit cards.
  • Troubleshoot issues related to signature pads.
  • Guidance/instructions will be provided by the organisation's IT team therefore specific knowledge of the card printer, Origination platform and signature pads is not required.
  • Must be able to be on-site at one or many stores per day. 

Qualifications:

  • High School Qualification.
  • Min 3 years of Desktop support experience (Microsoft Windows)

    Edge and Chrome browser.

  • A+ N+ Qualifications
  • General printer and peripheral skills and knowledge. 

  • Good communication as 

    there are several stakeholders to engage with (onsite store staff, Team Leader, IT vendor, organization's IT team / Project war room).
  • Excellent troubleshooting skills.




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