Desktop Support Technician
2 weeks ago
**Position: Onsite Mid-Level Support Engineer**
Providing first and second line support primarily within the desktop support environment inclusive of Secondary entry level Back Office support, while maintaining a high level of customer satisfaction that meets the Service Level Agreement targets.
- Must have 3 years of experience.
- Requirements: - A+ - N+ - ITIL Foundation
- Responsibilities will be onsite desktop support at clients’ offices and remote desktop support
- Good at troubleshooting Windows Desktop’s.
- Must have a good understanding of Microsoft Office Products.
- Must have own car and valid driver license.
- Must have own car
- Be familiar with Azure and Microsoft 365CompTIA A+ -Network+
- 3-5 years of experience in the industry
- ITIL Foundation certifications
- Microsoft Office, Desktop, Server, Azure, OneDrive, SharePoint
**Technical Support**:
Providing on-site technical support to the designated customer, including creation, assignment, resolution, and closure of support tickets
**Areas of Support**:
Windows Desktop Support -Basic Microsoft Server Support -Basic Network Support -Basic PBX Solution Support -Microsoft 365 Management -Data Management
**Job Types**: Full-time, Permanent
**Salary**: R20 000,00 - R25 000,00 per month
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