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Technical Support Professional
2 months ago
Job Summary:
We are seeking a skilled Technical Support Professional to join our team at Isilumko Staffing. The successful candidate will be responsible for providing exceptional desktop and technical support related to hardware and software to our clients.
Main Responsibilities:
- Offering desktop and technical support related to hardware and software
- Installing software, troubleshooting, repairs, and maintenance
- Providing detailed feedback on queries logged
- Offering 1st line support
- Assisting with asset register maintenance
- Procuring endpoint devices
- Closing calls via the JIRA system
Requirements:
- A+ and N+ certificate with no less than 3 years' 2nd and 3rd line support experience
- A valid drivers' license
- Excellent communication skills
- Great customer service skills
- Solutions driven
- A clear criminal record and clear credit (ITC) as this is the insurance sector
