Managed Services Engineer L2
4 months ago
Are you tired of working for a company without any training budget? Do you want to learn the latest technologies and become an expert in them? Are you ready to work with a new and dynamic team and make a real impact on our company's success?
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Requirements
Monitors client infrastructure and solutions
Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Fulfil approved requests following agreed procedures
Provide telephonic or chat support to clients when required
Execute approved maintenance activities including patching and configuration changes
Follow the required handover procedures for shift changes to ensure service continuity
Report and escalate incidents where necessary
Ensure the efficient and comprehensive resolutions of incidents and requests
Proactively identify opportunities for work optimisation
Qualifications
Diploma, degree or relevant qualification in IT/Computing
demonstrated work experience
Advantageous certifications:
- ITIL certification
- Microsoft Certified Solutions Associate - MCSA
- Microsoft Certified Solutions Expert - MCSE
- Azure Cloud Certification
- AWS Cloud Certification
- VMware & Hyper-V
- SCCM & SCOM
- IP, WINS, DHCP, DNC, etc
- MS-Office, 0365, MS-Windows
- MS-Active Directory
- MS-Windows Server
- MS-Exchange Server
- Backup Certification
- Cisco Certified Network Associate - CCNA
- Security Certification
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