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Network Engineer

3 months ago

Port Elizabeth, South Africa NTT Full time

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion â itâs a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. Itâs about expanding your skills and expertise in your current role and preparing yourself for future advancements. Thatâs why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

What you'll be doing

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.


Key Roles and Responsibilities:

  • Log and attend to tickets using clients ticketing tool
  • Handle service requests
  • Monitor network via monitoring tool
  • Troubleshoot network issues
  • Prep and install Cisco Switches and Access points
  • Liaise and coordinate with 3rd party contractors / vendors
  • Be willing to work on a shift basis and overtime on certain weekends
  • Based at client site within Uitenhage area
  • Provide second level support to all incidents, requests and identify the root cause of incidents and problems
  • Communicate with other teams and clients for extending support. Must be proficient in change management process with an ability to plan and execute changes with clear identification of risks and mitigation plans to be captured into the change record
  • Diligently follows the shift hand over process highlighting any key tickets to be focused along with a handover of upcoming critical tasks to be carried out in the next shift
  • Timely escalation of all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management.
  • Proactively identifies, contributes and work with automation teams for effort optimization and automating routine tasks
  • Coaches Service Desk and L1 teams for technical and behavioural skills
  • Provide second level support to all incidents, requests and identify the root cause of incidents and problems

Knowledge, Skills, and Attributes:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


Academic Qualifications:

  • Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
  • CCNP certification (essential)
  • ITIL certification (essential)
  • 3- 5 years' work experience in a similar role
  • Driver's license (essential)

Additional Job Description

Standard career level descriptor for job level:
⢠Seasoned and experienced professional
⢠Has full understanding of specialisation area
⢠Resolves wide range of issues in creative ways
⢠Fully qualified, career level, career journey-orientated
⢠Uses good judgement in selecting tools and methods to solve problems
⢠Networks with senior internal and external people in own area of expertise
⢠Receives little instruction on day-to-day work, receives general instructions on new assignments

Workplace type:

On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today