Customer Services Specialist

4 weeks ago

Sandton, South Africa Coloplast Full time
Customer Services Specialist

The Customer Services Specialist is responsible for ensuring completeness and accuracy of processed sales orders by CPBC, issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriate salesperson. Deals with all quotations submitted and ensure timeously completion, reporting and analysis of quotations as required.

You will be part of the Operations Team in South Africa and report to the Operations Manager

Your key responsibilities will be

Answers incoming phone calls from customers/stakeholders and perform duties including process sales orders, quotations, issue return authorizations, answer questions on products and/or services, research orders and other actions to resolve problems, and forward customer leads to the appropriate Sales Representative or Regional Sales Manager. Works closely with Sales Representatives to ensure excellent customer service. Ensures efficient and effective processes for sales order entry, return authorisations, credits, complaint handling, and other customer-service duties. Assist customers with pricing queries as per relevant approved price list. Works closely with Sales Representatives to ensure timeous completion of quotations received. Daily tracking of all quotations received and submitted. Assist in processing incoming orders and returns in a timely manner. Researches and resolves customer complaints. Research errors for possible corrective action. Responds to customers within 48 hours with a solution or feedback on the progress of the query. Responsible for the stock return process with 3PL and ensuring accuracy and completeness of returns. Responsible for reporting the performance of Customer Care to Management. Responsible for all customer service administration. Responsible for ensuring the completeness and accuracy of the quotations Tracker/register. Responsible for performing the analysis of the quotations tracker as directed by Management. Assist with all Supply Chain activities as directed and required.

Professional qualifications

We are looking for an experienced, analytical consumer support specialist with a proven track record in delivering effective client retention and maintenance services.

Typically, 3+ years’ experience as a Customer Service Representative with a proven knowledge of EDI processing, credit/debit processing, or special account handling. Typically, 3-year tertiary qualification (BA Degree) degree or equivalent. Proficient computer skills including MS Office Suite (Word, Excel and PowerPoint), and CRM (Salesforce) databases. Working knowledge of MS Office Knowledge of Enterprise One/One World systems by . Edwards Excellent oral and written communication skills. Strong product knowledge on all portfolio’s Strong business acumen and product knowledge Excellent numerical skills with an analytical approach to Customer Services and the ability to construct fact-based recommendations on improvement areas Strong ability to internalize the diversity and complexity of SA markets and to identify opportunities based on this Strong communication skills and ability to engage with different cultures in the SA

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 14.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

  • Customer Services Specialist

    4 weeks ago

    Sandton, South Africa Coloplast AS Full time

    Customer Services SpecialistThe Customer Services Specialist is responsible for ensuring completeness and accuracy of processed sales orders by CPBC, issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriate salesperson. Deals with all quotations submitted and ensure timeously completion,...

  • Customer Services Specialist

    2 months ago

    Sandton, South Africa Coloplast AS Full time

    Customer Services SpecialistThe Customer Services Specialist is responsible for ensuring completeness and accuracy of processed sales orders by CPBC, issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriate salesperson. Deals with all quotations submitted and ensure timeously completion,...

  • Customer Service Specialist

    4 weeks ago

    Sandton, South Africa Raizcorp Full time

    myPanier is an online Gourmet & Specialty foods marketplace from around the world with a strong focus on European goods. We are a fast-growing start up shipping nationwide in the US from Lake Forest, CA, and manage a catalog of thousands of food specialties and artisan goods, selling on different channel platforms. Food is more than an aggregate of...

  • Customer Service Specialist

    2 weeks ago

    Sandton, South Africa Raizcorp Full time

    myPanier is an online Gourmet & Specialty foods marketplace from around the world with a strong focus on European goods. We are a fast-growing start up shipping nationwide in the US from Lake Forest, CA, and manage a catalog of thousands of food specialties and artisan goods, selling on different channel platforms.Food is more than an aggregate of...

  • Customer Onboarding Specialist

    3 weeks ago

    Sandton, South Africa Pollock and Associates Full time

    Customer Onboarding Specialist ICT Sandton - Gauteng - South Africa Reporting to the Executive: Channel Development you will be required to act as an additional resource to assist the sales team with the onboarding of all customers, including resellers as well as end-users. You will have a good understanding of the cloud backup/ IT industry, therefore...

  • Customer Service Host

    1 week ago

    Sandton, South Africa Blueion Support Services Full time

    We are looking for an excellent customer Service Host, fluent in a minimum of two languages, who have a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency. **Key Duties and Responsibilities**: - Must...

  • Customer Retention Specialist

    7 days ago

    Sandton, South Africa Servest Careers Full time

    Servest Office Services, a division of Servest Pty (Ltd) has an exciting opportunity for a Customer Retention Specialist. Previous experience and a proven track record in Hygiene Service Accounts Management and relationship building is essential. The purpose of the role will be to maximise performance of accounts in line with agreed strategies and business...

  • Customer Service Host

    2 weeks ago

    Sandton, South Africa Blueion Support Services Full time

    We are looking for an excellent customer Service Host, fluent in a minimum of two languages, who have a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.Key Duties and Responsibilities: Must thrive on...

  • Customer Support Specialist

    2 weeks ago

    Sandton, South Africa Talent Sam Full time

    Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they've helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that's right), increase profit and fulfill business goals.Who are we looking for:This position is a...

  • Customer Experience Specialist

    3 weeks ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Marketing**Function**:Customer Experience**Date**:18 Apr 2024**Key** **Purpose** The Customer Experience Specialist (Junior) is responsible for improving value to customers and Discovery, by enhancing existing and enabling new strategic customer journeys and experiences. The success of this role will be measured through the delivery of key...

  • Service Specialist

    2 weeks ago

    Sandton, South Africa Discovery Ltd. Full time

    Business Unit:Discovery Employee BenefitsFunction:Call Center / Contact CenterDate:8 Nov 2023Achieve more than- ***YOU BELIEVE Discovery Employee Benefits Service Specialist- About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support...

  • Customer Experience Specialist

    6 days ago

    Sandton, South Africa Jelocorp Full time

    Our client is looking for a Customer Experience Specialist to oversee the customer operating and customer loyalty programmes and events. **Responsibilities**: - Development and management of a customer loyalty programme for the company and create lifetime value through the programme. - Evaluate the performance of the programmes and investigate...

  • Specialist Sales

    1 week ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...

  • Customer Engagement and Experience Specialist

    2 weeks ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • National Customer Retention Specialist

    7 days ago

    Sandton, South Africa Servest Careers Full time

    Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for a National Customer Retention Specialist reporting to the National Operations Director be based at their Head Office in Midrand Waterfall. The position is for their Cleaning Division.

  • Customer Experience Specialist

    2 weeks ago

    Sandton, South Africa Discovery Ltd. Full time

    Business Unit:Discovery HealthFunction:Customer ExperienceDate:13-Apr-2023- Discovery - Health- Customer Experience Specialist (Senior)About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values...

  • Customer Success Manager

    2 weeks ago

    Sandton, South Africa IBM Full time

    **Introduction** As a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for...

  • Customer Success Operations Specialist

    4 weeks ago

    Sandton, South Africa CAREERBOX Full time

    Nutun could be looking for you!! We are looking for someone with Project Management Skills: drive a project to completion based on objectives and timeline. Become a Customer Success Operations Specialist-no programming skills needed, but can learn software and is curious about how things work Build rapport with Clients and train them on the Intercom...

  • Customer Experience Specialist

    4 weeks ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Health**Function**:Customer Experience**Date**:13-Apr-2023- Discovery - Health- Customer Experience Specialist (Senior)**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose,...

  • IT Integration Specialist

    2 weeks ago

    Sandton, South Africa PRR Recruitment Services Full time

    IT Integration Specialist – Rneg (Santon) This well known international Company is looking for a IT Integration Specialist.Minimum of 3 years' experience in system integration or API software testing environment.ETL Software experienceBack-end software experienceETL process integrationData integrityAlteryx experience advantageous • SQL experience...