Customer Success Operations Specialist
4 weeks ago
Nutun could be looking for you
We are looking for someone with Project Management Skills: drive a project to completion based on objectives and timeline. Become a Customer Success Operations Specialist-no programming skills needed, but can learn software and is curious about how things work
Build rapport with Clients and train them on the Intercom Product
Perform lower-level Customer Success tasks for CSMs: Build Reports, Generate Technical Account Reviews
**Technical Resource**
Can create integrations via REST API
Proficient in PHP, Python, JavaScript
Can work with customers to design a solution for the business / technology problem
Can work with Intercom teammates who would be configuring the non-technical components of a solution
Can work with Intercom Product team to help design enhancements to existing functionality
Ensure performance measurement is carried out correctly and regularly.
- Must be accountable
- Must have the ability to communicate with clients and provide detail for daily, weekly and monthly reviews of performance and people management.
- Matric essential
- Contact Centre Experience (bonus)
- 2-5 years of experience
- Clear crim and cred
Ability to commute/relocate:
- Sandton, Gauteng: Reliably commute or planning to relocate before starting work (required)
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