Customer Support Specialist

2 weeks ago


Sandton, South Africa Talent Sam Full time

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they've helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that's right), increase profit and fulfill business goals.


Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer's resources.

This role requires a high amount of problem-solving skills and independence.


What you will be responsible for:

  • Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
  • Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
  • Engaging with new leads and users as part of their onboarding process.
  • Contributing to the Help Center by creating helpful articles and resources.
  • Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.


Requirements:

  • Exceptional English speaking and writing skills.
  • Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
  • Proactive team player who can multi-task independently under pressure.
  • Fast learner, tech orientation, comfortable working with digital tools.
  • Excellent communication and problem-solving skills
  • Customer service/facing experience - a significant advantage
  • Experience in ecommerce/B2B - an advantage.


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