Technical Support Advisor

1 week ago

Cape Town, South Africa Webhelp Full time

**Customer Service/Support**

**Location**
- Cape Town, South Africa**Language**
- English***

**Job Advert**:

- Are you passionate about delivering exceptional customer service? Do you have a proven track record of meeting targets and service levels? If directing lost friends or solving technical software issues are your super powers, then here’s your chance to make it count

Concentrix + Webhelp is looking for multi-tasking, fast typing Technical Support Advisors to join our team at our vibrant Cape Town office.

**What you will do in this role**
As a Technical Support Advisor on our team, you will:

- Delivering excellent customer and technology services via the Service Desk channels
- Using service monitoring tools to aid the problem solving and service delivery
- Using automation where possible to support the automatic resolution or mitigation of issues
- Providing virtual support for staff working remotely
- Interacting with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain
- Handling escalated Service Desk tickets, incident management and service requests as appropriate
- Participating in IT related projects
- Assisting with the creation, distribution and analysis of operational, business and financial reporting

**Your qualifications and experience**
Concentrix + Webhelp is a great match if you have:

- A matric certificate
- A minimum of 6 months International Technical Support experience (Essential)
- The ability to work rotational shifts in a 24/7 environment (Essential)
- A minimum of 6 months Service Desk experience (Advantageous)
- Are proficient in English verbal communication
- Computer literacy with the ability to speedily navigate multiple systems effectively
- Eeffective problem-solving skills
- Proven experience of delivering exceptional customer care
- A high level of general IT knowledge
- Excellent time management skills
- Clear criminal and credit record

**What’s in it for you**
In this role, we offer benefits that help you support your unique lifestyle:

- Competitive salary of R8000
- Fantastic Employee Assistance Programme (EAP)
- Medical aid for main member
- Subsidised transport
- Group life cover

Please note that the appointment will be made in line with the company’s EE Plan.

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