Returns Manager

Found in: Talent ZA C2 - 2 weeks ago


Cape Town, South Africa Hire Resolve Full time

Hire Resolve is partnering with a well-established furniture manufacturing company in Cape Town to recruit a Returns Manager. As the Returns Manager, you will oversee the returns process and ensure a seamless and efficient handling of returned products.

Responsibilities:
  • Develop and implement strategies to optimize the returns process and improve customer satisfaction
  • Manage the returns team and provide guidance and support
  • Ensure timely processing and resolution of customer returns
  • Investigate the root causes of returns and implement corrective actions
  • Maintain accurate records and reports of returns data
  • Collaborate with cross-functional teams including customer service, quality control, and logistics
  • Identify opportunities for process improvements and cost savings
  • Monitor and track return trends and provide recommendations for product improvements
  • Ensure compliance with company policies and procedures

Requirements

  • Proven experience in a returns management or similar role
  • Strong understanding of returns processes and best practices
  • Excellent leadership and communication skills
  • Strong analytical and problem-solving skills
  • Experience in the furniture manufacturing industry is preferred
  • Knowledge of quality control principles
  • Proficient in Microsoft Office Suite
  • Ability to work well in a team environment
  • Attention to detail and excellent organizational skills

Benefits

  • Salary: negotiable

Contact Hire Resolve for your next career-changing move.

  • Salary: negotiable.
  • Our client is offering a highly competitive salary for this role based on experience.
  • Apply for this role today, contact Rebecca Grylls, Kayla Pelser, or Mine Roux at Hire Resolve or on LinkedIn
  • You can also visit the Hire Resolve website: hireresolve.us or email us your CV: manufacturing@hireresolve.za.com
  • Alternatively, apply via our portal and email 419023B54B@jobs.workablemail.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.



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