Customer Returns Agent

2 weeks ago

Cape Town, South Africa Yuppiechef Online (Pty) Ltd Full time

**Who we are and what we’re looking for**

At Yuppiechef we see ourselves as helping people find moments of joy at home. We’re here to offer outstanding and memorable service, while selling things that our customers love using. We’re foodies and home lovers and aesthetes and early adopters, and we’re passionate learners more than we’re experts. We have a loved online store and nearly 20 beautiful physical stores across SA, and are a proud member of the dynamic Mr Price Group. Our offices in Westlake, Cape Town, have a view of the mountains, a beautiful Rancilio coffee machine, and plenty of books to borrow. They’re filled with people who value excellence, and who like to make and eat pizza together. We’re always looking for new people to teach us new ways of doing things and help us make big things happen. We’d love to know if you might be one of them.

Yuppiechef is looking for an inquisitive problem solver, who thrives in a high-volume and pressurised environment. Our **Customer Returns Agent** needs to be a bit of an octopus, with reach in every direction. Not only are you dealing with customers, but you are also relaying their issues to the suppliers and making sure that you are communicating the right message to the right party at the right time. If this sounds like fun, this role could be for you.

**What your role looks like**

Your friends and colleagues might mistake your role as some variation of a CSI agent. True excitement will reign with all the photos and note-taking that you will be doing to make sure that the culprit takes responsibility for this returned product. This role takes responsibility for ensuring all customer returns are processed in line with specified SLA’s and avoiding delays in processing customer refunds while ensuring we maximise our credit recovery with suppliers. The opportunity to liaise with suppliers, managing credit requests and creating open communication channels to figure out what really happened will be ample.

**Who you’ll be working with**

You will be reporting to the Aftersales, Team Lead and work closely with our always-ready retail stores, warehouse and our exceptional Customer Support team.

**Who you are**

We are looking for a teammate who has high attention to detail, a high level of emotional intelligence and is passionate about solving problems and sorting out issues on various levels every day. You take pride in your work and get excited when the going gets tough because it’s times like these that truly showcase your grit and determination. This role is for someone who will thrive in an environment where processing data and following up with different departments and suppliers gets you excited. You are able to communicate effectively and express energy and a need for achievement and reaching the overall business goals.

**What experience and skills you need for the role**

This role is best suited for an efficient, proactive problem solver who’s ready for a challenge. Ideally, you should have:

- Experience in multiple communication methods and excellent communication skills
- Strong computer agility (ability to work between various systems)
- Proven working experience in a customer support role
- Proven experience in a quality assurance role
- Ability to work independently with strong self-management skills
- Exceptional listening, analysis, written and verbal skills
- Strong interpersonal skills that enable you to interact effectively with our trade partners and with clients
- Ability to work gracefully and effectively in a fast-paced and changing environment
- E-commerce experience is advantageous

**Environment, Equipment, Pay and Benefits**
- _Equipment you’ll use: _
- A Macbook
- Various online packages, reporting tools and internal databases
- Environment:

- Fully-equipped, a communal kitchen where you can use the tools we sell
- A fully-stocked coffee station where you can hone your barista skills
- Parking available
- _Pay and Benefits: _

We pay competitive, market-related salaries based on skills and experience, your salary is based on a “Total Cost To Company” model and includes:

- Medical Aid (Discovery) contributions
- Group Life Cover
- Retirement Annuity
- 17 Days Paid Annual Leave increasing to 20 days with length of service.

  • Customer Service Agent

    Found in: beBee jobs ZA - 2 weeks ago

    Cape Town, Western Cape, South Africa MIBCO Full time

    MIBCO's job vacancy, Career and RecruitmentJob title : Customer Service Agent – Western Cape jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 19, 2024Quick Recommended LinksJobs by LocationJob by industries Duties and ResponsibilitiesLogs and tracks all enquiries and complaints on the system (first line of support).Handles all...

  • Customer Support Agent

    2 days ago

    Cape Town, South Africa Yuppiechef Online (Pty) Ltd Full time

    **Who we are** Yuppiechef is South Africa's premier kitchen and homeware store. We see ourselves as helping people find more moments of joy in their homes through products that make daily life more comfortable, more innovative and more beautiful. Our vision is to build the world's BEST omnichannel shopping experience, providing top class customer support...

  • Customer Service Agent

    Found in: beBee S ZA - 2 weeks ago

    Western Cape, Cape Town, South Africa MIBCO Full time

    MIBCO’s job vacancy, Career and Recruitment Job title : Customer Service Agent – Western Cape jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 19, 2024 Quick Recommended Links Jobs by Location Job by industries Duties and Responsibilities Logs and tracks all enquiries and complaints on the system (first line of...

  • Customer Service Agent-Yuppiechef

    Found in: beBee jobs ZA - 2 weeks ago

    Cape Town, Western Cape, South Africa Jobking Full time

    Customer expectations for excellent service have never been higher and the most important element of our business is our customers. Without them, we would not exist and making their customer experience enjoyable and satisfying is essential to our success. Providing top class customer support helps make our company stand out and we are looking for an...

  • Portuguese Customer Success Agent

    2 weeks ago

    Cape Town, South Africa Initiate international Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in **Cape Town** as a Portuguese Customer Success Agent (Sportsbook) **Key Responsibilities as the Portuguese Portuguese Customer Success Agent (Sportsbook) in Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to...

  • Customer Support Agent

    5 days ago

    Cape Town, South Africa Capago International Full time

    We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year. As part of our development, we are looking to strengthen our Call center Department and are looking for an experienced **English-speaking Customer Support Agent, **who is dedicated and customer-focused individuals to join our team. **DESCRIPTION OF THE...

  • Portuguese Customer Success Agent

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If...

  • Custom clearing agent

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa PRR Recruitment Services Full time

    CUSTOM CLEARING AGENT – Epping –R16k neg  -Export documents to Namibia-Receive invoices and making copies-Declaration of road transport documents using Easy Clear programme-Declaration of road transport documents using Assycuda (Namibia)-Submitting border documents to SARS customs-Generate and print the manifest – make sure all VAT payments , permits...

  • Customer Service Agents

    Found in: beBee S ZA - 4 weeks ago

    Cape Town, South Africa Jobking Full time

    Customer Service Agents (Insurance Industry) Requirements: Matric is essential At least one year’s call-centre customer service experience, ideally with working knowledge of the insurance industry A minimum of 30 FAIS credits (if you were employed in the Insurance industry before July 2013) and/or RE (completing the regulatory exam) Must be...

  • Customer Service Agents

    Found in: beBee S ZA - 3 weeks ago

    Cape Town, South Africa Jobking Full time

    Customer Service Agents (Insurance Industry) Requirements: Matric is essential At least one year’s call-centre customer service experience, ideally with working knowledge of the insurance industry A minimum of 30 FAIS credits (if you were employed in the Insurance industry before July 2013) and/or RE (completing the regulatory exam) Must be...

  • Customer Service Agent

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Agent.Requirements:Ability to problem solve and perform analytical skills.Good communication skills.Passionate about customer service.Ability to think creatively and innovatively.MatricBasic numeracy advanced literacy skills.12 months of Call Centre Customer Service experience.Product knowledge...

  • French Customer Support

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Initiate International Full time

    Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent!This dynamic team is seeking an enthusiastic French Customer Support (Sportsbook) Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on!Key Responsibilities as the French Customer Support...

  • Customer Service Agent

    4 days ago

    Cape Town, South Africa Frogg Recruitment Full time

    **Customer Service Agent Paarden Eiland Cape Town** The purpose of the role is to accurately receive customer products into the warehouse, allocate them accordingly into the warehouse, and dispatch orders in full, in time as per the stipulated Standard Operation Procedure (SOP) to maintain good consistent customer service. **Salary Negotiable** **Min...

  • Customer Support Agent

    6 days ago

    Cape Town, South Africa Careerbox CCI Full time

    Customer Support Agent will consult with customers and provide the appropriate solutions and answers to complaints and queries related to reservations, refunds and ticket troubleshooting. In doing this they keep records of customer interactions while following communicated procedures, guidelines and policies. Their strong customer service experience will...

  • Customer Service Agent

    6 days ago

    Cape Town, South Africa Table Bay Cold Storage Full time

    We are looking to appoint a Customer Service Agent in the Operations Department. You will report to the Warehouse Supervisor. You will fulfil the necessary requirements within the Department to meet the Company’s objectives by providing administrative support to ensure the efficient operation of the Department and Office. **KEY JOB FUNCTIONS**: -...

  • Portuguese Customer Success Agent

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Initiate International Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If...

  • Customer Support Agent

    5 days ago

    Cape Town, South Africa Capago International Full time

    We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year. As part of our development, we are looking to strengthen our Operations Department and are currently recruiting **Customer Support French Agents,** looking for new challenges within a dynamic and human focused company. **Description** As our Cape Town Contact...

  • Portuguese Customer Success Agent

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Initiate International Full time

    Job DescriptionExciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports...

  • Repairs Clerk and Customer Service Agent

    5 days ago

    Cape Town, South Africa Ciovita Full time

    We are looking for a highly organised and detail-oriented customer service agent to oversee the repair process and ensure exceptional customer satisfaction. As a customer service agent, you will play a vital role in managing and coordinating the repair process, ensuring timely resolution of customer issues. **Responsibilities**: Serve as the primary point...

  • Customer Support Agent

    Found in: beBee S ZA - 4 weeks ago

    Western Cape, Cape Town, South Africa Capago International Full time

    Capago International’s job vacancy, Career and Recruitment Job title : Customer Support Agent – Capetown(SA) jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries The main responsibilities of the Customer Support Agent are as follows: Handling mainly inbound...