Technical Support Administrator
1 week ago
**Listing reference**: track_001058
**Listing status**: Online
**Position summary**:
**Industry**:IT & Internet**Job category**:Administration**Location**:Cape Town**Contract**:Permanent**EE position**:Yes**Introduction**:
**Job description**:
- **Customer Service & Operations Management**
- Effective and proficient processing of all Service Requests and all other technical and operations related technical matters within the Region. (as per SOP’s and Standards)
- Weekly stats on all technical Service requests on outstanding, booked or not actioned.(This includes fitment centres).
- Quality Service Requests on outstanding, booked or not actioned. As well as action report.
- Post assessments to be updated daily based on the feedback received from the Quality Assurer. All assessments that are received must be saved and filed.
- Access reports to be updated daily.
- ON SITE tests - daily updates on outstanding, booked or not actioned.
- ON SITE service request notes to be updated on CDS, daily.
- ON SITE’s to be allocated to Fitment Centres and QA’s within reason.
- Ownership of the Service request / ON SITES until conclusion. (follow process)
- Updating and maintaining the TRNCapetown SR Site.
- Assist with urgent SR bookings with the assistance of Brian Bull and Antonio Meyer.
- Generate Access Reports. This means that if the report is not available, this has to be generated (created) by the Technical Administrator.
- Regional Data Capturing
- Goes hand in hand with the Service request feedback
- Stats Maintenance
- Ensure all stats are up to date with feedback.
***2.This includes the following stats**:
- SR stats
- ON Site stats
- Damages
- Battery Drainage
- Unit related matters
- Smooth Customer Experience
- First customer contact to be made with the QA within 2 hours of the SR / ON SITE allocated to the Site. (as per SOP)
- Follow ups on client queries with regards to SR’s / ON SITES not being attended to.
- General Office admin and reception relief duties
- Answering of telephones.
- Assisting with walk-in clients.
- Adhoc duties as requested by Supervisor / Manager
**3.**
**Stakeholder Engagement**
- Internal and External stakeholder engagement
- Innovation.
- Consistently come up with new ideas on how to improve your key performance areas.
- Communication
- Constant communication to all stakeholders internal and external
- Quality Activity Efficiency
- Drive efficiency by building relationships with external (suppliers and customers) and internal partners (administrators)
- Constant communication with Product Support, Service Centre and Administrators.
**4.**
**Quality Management (10%)**
- Quality outputs provided to both internal and external stakeholders, including customers and partners
- Passionate and result orientated - Involve and empower people
**Minimum requirements**:
- Matric with minimum of 3 years Customer Service and Technical Administration experience
- Qualification in Customer Service or/and Technical Administration will be advantageous
- Experience in Tracking or GSM-related industry will be advantageous
- Computer literacy - Word, Excel, Power Point
- Ability to deal with customers at operational and Executive level
- Implementation of strategy experience
- Good Communication skills
-
Technical Support Administrator
2 weeks ago
Cape Town, Western Cape, South Africa Tracker South Africa Full timeListing reference: track_001058Listing status: OnlinePosition summary:Industry:IT & InternetJob category:AdministrationLocation:Cape TownContract:PermanentEE position:YesIntroduction:Job description:- Customer Service & Operations Management Effective and proficient processing of all Service Requests and all other technical and operations related technical...
-
Technical Support Senior Administrator
3 weeks ago
Cape Town, South Africa The Recruiters Full time**Salary**: - 32000 **Description**: - Our AML / CFT recruitment desk currently has a vacancy for a Technical Support Senior Administrator. - Our client is an international group offering a full suite of financial and investment solutions. - A strong and detailed knowledge of AML / CFT regulation to international standards will be required. -...
-
Technical Manager
1 week ago
Cape Town, South Africa Ukuzimanya Technical Services Full time**Responsibilities**: Network Administration: - Configure and maintain network infrastructure, ensuring optimal performance and reliability. - Collaborate with the team to implement network security measures. System Administration: - Assist in the management and maintenance of servers and systems. - Troubleshoot and resolve hardware and software...
-
Technical Manager
2 weeks ago
Cape Town, Western Cape, South Africa Ukuzimanya Technical Services Full timeResponsibilities:Network Administration: Configure and maintain network infrastructure, ensuring optimal performance and reliability. Collaborate with the team to implement network security measures.System Administration: Assist in the management and maintenance of servers and systems. Troubleshoot and resolve hardware and software issues.Certification...
-
Technical Support Analyst
4 weeks ago
Cape Town, South Africa DigiCert, Inc. Full timeat DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...
-
Technical Support Analyst
3 weeks ago
Cape Town, South Africa DigiCert, Inc. Full timeat DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...
-
Technical Support Analyst
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert, Inc. Full timeat DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...
-
Graduate, Technical Support
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert, Inc. Full timeGraduate, Technical Support (Spanish Language): at DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little...
-
Technical Support Analyst
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert Full timeABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put...
-
Technical Support Administrator
4 weeks ago
Cape Town, South Africa The Capital International Group Full timeTechnical Support Administrator Capital International Group is looking for a hardworking professional to join the team and provide high quality services to our clients and internal investment operational teams. Our Technical Support Department work collaboratively with our colleagues in all areas of the business to ensure our processes meet all...
-
German Speaking Customer Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa HR Support Full timeDuties & Responsibilities Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. Ensure all required systems are kept updated with details of the customer's...
-
Technical Support Specialist Administrator
4 weeks ago
Cape Town, South Africa Boldr Full time**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Technical Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Sabio Full timeTechnical Support Specialist - Avaya Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the ever-changing...
-
Technical Support Analyst, Americas
4 weeks ago
Cape Town, South Africa DigiCert, Inc. Full time**Technical Support Analyst, Americas**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down...
-
Technical Support Analyst, Americas
3 weeks ago
Cape Town, South Africa DigiCert, Inc. Full time**Technical Support Analyst, Americas**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down...
-
Technical Support Analyst, Americas
4 weeks ago
Cape Town, South Africa DigiCert Full time**ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...
-
Technical Support Analyst, Americas
3 weeks ago
Cape Town, South Africa DigiCert Full time**ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...
-
Technical/data Administrator
2 weeks ago
Cape Town, South Africa O'Brien Recruitment Full time**Technical / Data Administrator** - University degree: Minimum of a 4-year degree - Strong technical knowledge and experience - Excellent proficiency in the complete Microsoft Suite and Adobe Acrobat - Ability to write technical reports effectively - Familiarity with databases and data management - Outstanding written and verbal communication...
-
Technical Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Sabio Group Full timeSabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the everchanging world. Our powerhouse products and...
-
Technical Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Health Solutions Full timeIntroduction Through our clientfacing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect...