Technical Support Administrator

5 months ago

Cape Town, South Africa Tracker South Africa Full time

**Listing reference**: track_001058

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Administration**Location**:Cape Town**Contract**:Permanent**EE position**:Yes**Introduction**:
**Job description**:

- **Customer Service & Operations Management**
- Effective and proficient processing of all Service Requests and all other technical and operations related technical matters within the Region. (as per SOP’s and Standards)
- Weekly stats on all technical Service requests on outstanding, booked or not actioned.(This includes fitment centres).
- Quality Service Requests on outstanding, booked or not actioned. As well as action report.
- Post assessments to be updated daily based on the feedback received from the Quality Assurer. All assessments that are received must be saved and filed.
- Access reports to be updated daily.
- ON SITE tests - daily updates on outstanding, booked or not actioned.
- ON SITE service request notes to be updated on CDS, daily.
- ON SITE’s to be allocated to Fitment Centres and QA’s within reason.
- Ownership of the Service request / ON SITES until conclusion. (follow process)
- Updating and maintaining the TRNCapetown SR Site.
- Assist with urgent SR bookings with the assistance of Brian Bull and Antonio Meyer.
- Generate Access Reports. This means that if the report is not available, this has to be generated (created) by the Technical Administrator.
- Regional Data Capturing
- Goes hand in hand with the Service request feedback
- Stats Maintenance
- Ensure all stats are up to date with feedback.

***2.This includes the following stats**:

- SR stats
- ON Site stats
- Damages
- Battery Drainage
- Unit related matters
- Smooth Customer Experience
- First customer contact to be made with the QA within 2 hours of the SR / ON SITE allocated to the Site. (as per SOP)
- Follow ups on client queries with regards to SR’s / ON SITES not being attended to.
- General Office admin and reception relief duties
- Answering of telephones.
- Assisting with walk-in clients.
- Adhoc duties as requested by Supervisor / Manager

**3.**
**Stakeholder Engagement**
- Internal and External stakeholder engagement
- Innovation.
- Consistently come up with new ideas on how to improve your key performance areas.
- Communication
- Constant communication to all stakeholders internal and external
- Quality Activity Efficiency
- Drive efficiency by building relationships with external (suppliers and customers) and internal partners (administrators)
- Constant communication with Product Support, Service Centre and Administrators.

**4.**
**Quality Management (10%)**
- Quality outputs provided to both internal and external stakeholders, including customers and partners
- Passionate and result orientated - Involve and empower people

**Minimum requirements**:

- Matric with minimum of 3 years Customer Service and Technical Administration experience
- Qualification in Customer Service or/and Technical Administration will be advantageous
- Experience in Tracking or GSM-related industry will be advantageous
- Computer literacy - Word, Excel, Power Point
- Ability to deal with customers at operational and Executive level
- Implementation of strategy experience
- Good Communication skills

  • Technical Support Administrator

    3 weeks ago

    Cape Town, Western Cape, South Africa The Capital International Group Full time

    Job Title: Technical Support AdministratorCapital International Group is seeking a highly skilled and experienced Technical Support Administrator to join our team. As a key member of our Technical Support Department, you will play a crucial role in ensuring the smooth operation of our business processes and providing exceptional support to our clients and...

  • Technical Support Senior Administrator

    2 months ago

    Cape Town, Western Cape, South Africa The Capital International Group Full time

    Technical Support Senior AdministratorCapital International Group is seeking a highly skilled and experienced Technical Support Senior Administrator to join our team. As a key member of our Technical Support Department, you will play a critical role in ensuring the smooth operation of our business processes and the delivery of high-quality services to our...

  • Technical Support Senior Administrator

    2 months ago

    Cape Town, Western Cape, South Africa The Capital International Group Full time

    Job Title: Technical Support Senior AdministratorCapital International Group is seeking a highly skilled and experienced Technical Support Senior Administrator to join our team. As a key member of our Technical Support Department, you will play a critical role in ensuring the delivery of high-quality services to our clients and internal investment...

  • Technical Support Senior Administrator

    1 month ago

    Cape Town, Western Cape, South Africa The Capital International Group Full time

    Job Title: Technical Support Senior AdministratorCapital International Group is seeking a highly skilled and experienced Technical Support Senior Administrator to join our team. As a key member of our Technical Support Department, you will play a critical role in ensuring the delivery of high-quality services to our clients and internal investment...

  • Office Administrator

    2 months ago

    Cape Town, Western Cape, South Africa CA Support Full time

    Job OpportunityWe are seeking a highly skilled Office Manager/Bookkeeper to join our team at CA Support.About the Role:The successful candidate will be responsible for managing the day-to-day operations of our office, including financial management, administrative tasks, and ensuring the smooth running of our business.Key Responsibilities:Manage financial...

  • Technical Support Senior Administrator

    5 months ago

    Cape Town, South Africa The Recruiters Full time

    **Salary**: - 32000 **Description**: - Our AML / CFT recruitment desk currently has a vacancy for a Technical Support Senior Administrator. - Our client is an international group offering a full suite of financial and investment solutions. - A strong and detailed knowledge of AML / CFT regulation to international standards will be required. -...

  • Technical Manager

    5 months ago

    Cape Town, South Africa Ukuzimanya Technical Services Full time

    **Responsibilities**: Network Administration: - Configure and maintain network infrastructure, ensuring optimal performance and reliability. - Collaborate with the team to implement network security measures. System Administration: - Assist in the management and maintenance of servers and systems. - Troubleshoot and resolve hardware and software...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Technical Support SpecialistAt The Legends Agency, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical and administrative support to our General Manager to ensure the efficient operation of engineering processes.Key Responsibilities:Manage technical tasks and...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Technical AssistantWe are seeking a highly skilled and detail-oriented Technical Assistant to join our team at The Legends Agency. As a Technical Assistant, you will play a critical role in supporting our engineering team by providing technical support, process improvement, and administrative assistance.Key Responsibilities:Technical Support:...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Technical AssistantAt The Legends Agency, we are seeking a highly skilled and motivated Technical Assistant to join our team. As a Technical Assistant, you will provide technical and administrative support to our General Manager to ensure the efficient operation of engineering processes.Key Responsibilities:Technical Support: Manage technical...

  • Technical Support Analyst

    5 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...

  • Technical Support Analyst

    5 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • IT Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Dial a Nerd Full time

    IT Technical Support Job DescriptionDial a Nerd is seeking an experienced IT Technical Support professional to join our team.Job Summary:We are looking for a skilled IT Technical Support expert to provide technical assistance and support to our employees.Key Responsibilities:Provide technical support for computer hardware and softwareResolve technical issues...

  • Technical Support Administrator

    5 months ago

    Cape Town, South Africa The Capital International Group Full time

    Technical Support Administrator Capital International Group is looking for a hardworking professional to join the team and provide high quality services to our clients and internal investment operational teams.​ Our Technical Support Department work collaboratively with our colleagues in all areas of the business to ensure our processes meet all...

  • Technical Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Planet10 Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Planet10. As a key member of our IT operations team, you will be responsible for providing technical support and maintenance for our ServiceNow suite of products.Key ResponsibilitiesDR Readiness and Testing: Conduct thorough DR readiness reviews and tests, documenting...

  • Technical Support Specialist Administrator

    5 months ago

    Cape Town, South Africa Boldr Full time

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Technical Support Coordinator

    1 week ago

    Cape Town, Western Cape, South Africa The Capital International Group Full time

    About this roleWe're seeking a skilled Technical Support Administrator to join our team at Capital International Group. This is a unique opportunity to work with a dynamic and growing organization.Key responsibilitiesAs a Technical Support Administrator, you will be responsible for ensuring regulatory adherence to AML CFT legislation, providing quality...

  • Sales and Technical Support Coordinator

    7 days ago

    Cape Town, Western Cape, South Africa Red Rock Recruitment Full time

    Key Responsibilities:We are seeking a highly organized and detail-oriented Sales and Technical Administrator to join our team. The successful candidate will be responsible for:Coordinating sales and technical operations to ensure seamless execution of sales and service functions.Providing administrative support to the sales and technical teams, including...

  • IT Technical Support Placement Engineer

    2 months ago

    Cape Town, South Africa Dial a Nerd Full time

    IT Technical Support is an IT professional who monitors and maintains the computer systems and networks of an organization. IT Technical Support provides technical assistance and support to employees.IT Technical Support Job Description:Do you possess experience and passion for providing IT Technical Support?We are looking to hire an ambitious IT expert for...

  • Operational Technical Support Manager: Alternative Administration | Tokai

    3 weeks ago

    Cape Town, South Africa The Recruitment Council Full time

    The Operational Technical Support Manager: Alternative Administration at Prescient Fund Services is a pivotal role responsible for providing technical oversight to the Fund Accounting teams in the Hedge Funds sector. Reporting to the Head of Alternative Administration, this technical specialist position requires extensive experience in hedge funds, strong...