Graduate, Technical Support

2 weeks ago


Cape Town, Western Cape, South Africa DigiCert, Inc. Full time

Graduate, Technical Support (Spanish Language): at DigiCert

Cape Town

ABOUT DIGICERT
We're a leading, global security authority that's disrupting our own category.

Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers.

We help companies put trust—an abstract idea—to work. That's digital trust for the real world.

***: We are in the market for a
Graduate, Technical Support with
native, bi-lingual or business proficiency in Spanish to join our Technical Support team in Cape Town.


As
Graduate, Technical Support (Spanish Language) you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success.

DigiCert's Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

_ This is a hybrid position in Cape Town._

WHAT YOU WILL DO:

  • Deliver worldclass customer service to resolve customer concerns and retain customers
  • Build successful longterm relationships with external clients to ensure customer loyalty
  • Partner with technical support engineers to resolve issues reported by customers
  • Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
  • Actively contribute to Web selfhelp by using Knowledge Centred Support (KCS) principles
  • Gather accurate information and document customer issues in our CRM tool
  • Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

WHAT YOU HAVE:

-
Native, bi-lingual or business proficiency in Spanish (essential):


  • Computer Science, Information Systems or Information Technology qualification (strongly preferred):
  • 0+ years technical support or IT client interfacing experience
  • Basic understanding of Internet principles, terminology and functionality
  • Basic understanding of networking protocols and devices, web servers and VPN
  • Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
  • Familiarity with UNIX script commands, website/web server administration (advantageous)
  • Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
  • Certifications such as CISSP, MCSE and CCNA (advantageous)
  • Adaptable, versatile, customer obsessed, solutionoriented, proactive and passionate about technology

WHAT's IN IT FOR YOU:

  • Provident Fund
  • Medical Aid + Gap Cover
  • Employee Assistance Program
  • Education Support Program
  • Gym Reimbursement
  • Life Insurance
  • Disability Insurance
  • Sabbatical
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce.

In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information.

Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.


  • Finance Graduate

    2 weeks ago


    Cape Town, Western Cape, South Africa Graduate Placements Full time

    Our client, who is at the forefront of its global industry in terms of sustainability and supporting the circular economy with a purpose to protect and enhance the environment by effectively managing the lifecycle of halocarbons to build a sustainable future has an exciting opportunity for a recent Financial Management Graduate to join its South African team...


  • Cape Town, Western Cape, South Africa Hexagon Asset Lifecycle Intelligence Full time

    Responsibilities:Hexagon is looking for a Software Technical Support Analyst to join our team in South Africa Cape Town.If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunityMain Responsibilities: Works as part of a global team to support customers by troubleshooting and...


  • Cape Town, Western Cape, South Africa HR Support Full time

    Duties & Responsibilities Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. Ensure all required systems are kept updated with details of the customer's...

  • Graduate Interns

    2 weeks ago


    Cape Town, Western Cape, South Africa Solid Systems Full time

    About us:We help businesses around the globe to step into the future confidently by providing world-class IT services, in the most human way possible. We have a passion for technology and the way that it evolves, which is why we're constantly improving the tools and methods we use.We offer a wide range of services across South Africa and UK, which...


  • Cape Town, Western Cape, South Africa FreeRecruit Full time

    Our client invites graduates to share in a journey aimed at producing future leaders through its exciting Graduate Programme. SUPPORT PROVIDED Rotation – Incumbents are exposed to a variety of disciplines and projects.Training – World class learning and problem solving concepts.Employee Assistance – Access to a wide variety of services such as: Study...


  • Cape Town, Western Cape, South Africa Graduate Placements Full time

    Responsibilities Provide accounting and clerical support to the Finance department Type accurately, prepare and maintain accounting documents and records Prepare bank deposits, general ledger postings and statements Reconcile accounts in a timely manner Daily enter key data of financial transactions in database Assist and support Company employees both...


  • Cape Town, Western Cape, South Africa VHRS Full time

    Company: TagmarshalPosition: Technical Support Agent (Technical Support Skills Required)Commencement: ImmediatelyContract: Full timeWork hours: Flexible hours & Shifts: 2pm - 11pm / 6pm - 2am Monday - Sunday Location: Cape Town, South Africa. Remuneration: Commensurate with qualifications and experienceRole summary:Tagmarshal Group is looking for an...

  • Technical Support

    2 weeks ago


    Cape Town, Western Cape, South Africa Jarrison Systems Full time

    Technical Support (HW & Software)Time and Attendance Software and Hardware Implementation & SupportJob Description:We're looking for a technical person to join our well established and dynamic team, that would be responsible for the installation and support of our Time and Attendance systems including biometric hardware, on-site and remotely.Requirements:Own...


  • Cape Town, Western Cape, South Africa FPT Group Full time

    A qualified IT graduate is required to work in the cape town office.IT Graduate will be expected to work in the IT systems department.Must reside currently in Cape Town and able to commute to the office based in the port of Cape TownOnly unemployed graduates will be considered.The post involves working weekends and shift work as deemed necessary.IT hardware...


  • Cape Town, Western Cape, South Africa Traderoot Full time

    THE COMPANYTHE ROLEThe Support Specialist needs to have a passion for problem solving and must have good communication skills since they will be expected to build and maintain good professional relationships with all Traderoot clients. They will be required to effectively and efficiently escalate product issues for problem resolution interdepartmentally as...


  • Cape Town, Western Cape, South Africa Camino Recruit Full time

    KEY PERFORMANCE AREASStakeholder Relations: Build and maintain trust relationships Internally and externally to the business (relationship building). Ensure all customer activity is recorded on the company CRM system and logs are kept up to date at all times. Identify areas for improvement in managing customer demands to ensure maximum satisfaction, and to...

  • Accounting Graduate

    2 weeks ago


    Cape Town, Western Cape, South Africa Faurecia Full time

    Job titleFinance GraduateDepartmentCountry FinanceLocationCape TownDuration12 months fixed term contractMain purpose of the roleThe Finance Graduate will be responsible for various support activities in the Finance Shared Service Centre.The main missions will be as follows:Provide support for statutory and management accounting to AM Fixed asset function...

  • Technical Support

    2 weeks ago


    Cape Town, Western Cape, South Africa Jarrison Systems Full time

    Time and Attendance Software and Hardware Implementation & SupportJob Description:We're looking for a technical person to join our well established and dynamic team, that would be responsible for the installation and support of our Time and Attendance systems, on-site and remotely.Requirements:Own suitable transportValid driver's licenseLook professionalMS...

  • Sales Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa Graduate Placements Full time

    Responsibilities:Policy SalesFollowing up on quote requests, taking inbound calls, and assisting customers to take out policies or add additional coverage to their existing policies.Reporting and AdministrationEnsuring all internal and external processes are followed, allowing for accurate reporting and meeting internal and partner requirements.Requirements:...

  • Graduate

    2 weeks ago


    Cape Town, Western Cape, South Africa Pay Group Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing Exciting Opportunity for Finance Graduates at Pick N Pay It's fun to work in a company where people truly BELIEVE in what they're doing Exciting Opportunity for Finance Graduates at Pick N PayAre you a recent graduate looking to kickstart your career journey in Finance?Look no...

  • It Technical Support

    2 weeks ago


    Cape Town, Western Cape, South Africa Paracon - Gauteng Full time

    These jobs were popular with other job seekersThe main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support role.Key ResponsibilitiesProcess client requests and resolve incidents swiftlyEnsure hardware, desktop, network, app and connectivity...


  • Cape Town, Western Cape, South Africa CA Support Full time

    RESPONSIBILITIES:DebtorsInvoicing, Credit notes and queries.Maintaining of Aged Analysis.Account reconciliations. CreditorsInvoicing and queries.Preparation of paymentsAccount reconciliations. The Debtor / Creditor clerk will also assist with month end procedures.REQUIREMENTS:Applicants should be post-matric graduates with at least 3 years relevant work...


  • Cape Town, Western Cape, South Africa Tagmarshal Full time

    Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. Our new team member is accountable, keen to learn, adheres to high quality standards and executes on results and plans within his or her team.You will be trained on and acquire in-depth system and product...


  • Cape Town, Western Cape, South Africa FreeRecruit Full time

    Our client invites graduates to share in a journey aimed at producing future leaders through its exciting Graduate Programme. SUPPORT PROVIDED Rotation – Incumbents are exposed to a variety of disciplines and projects.Training – World class learning and problem solving concepts.Employee Assistance – Access to a wide variety of services such as: Study...


  • Cape Town, Western Cape, South Africa Freerecruit Full time

    Our client invites graduates to share in a journey aimed at producing future leaders through its exciting Graduate Programme. The Graduate Programme which strives to develop excelling individuals through a combination of 70% on-the-job development, 20% classroom training and 10% mentorship. SUPPORT PROVIDED Rotation – Incumbents are exposed to a variety of...