Current jobs related to Technical Support Analyst - Cape Town - DigiCert

  • Technical Support Analyst

    4 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...

  • Technical Support Analyst

    4 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Technical Support Analyst

    1 month ago

    Cape Town, South Africa DigiCert Full time

    **Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...

  • Sr Technical Support Analyst

    3 months ago

    City of Cape Town, Western Cape, South Africa ACI Worldwide Full time

    **Join the Team Making Possibilities Happen** - If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. _ As a **Senior Technical Support...

  • Support Analyst

    3 months ago

    Cape Town, South Africa IntelliStaff Full time

    **Area**: Century City Cape Town *** **Responsibilities**: - Understanding and following contractual agreements with customers relating to support and all internal support processes. - Part of the 24x7 1st line production support rota for all of our customers and all our product sets, of which there are many. - Responsible for managing production support...

  • IT Technical Support Analyst

    4 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Technical Support Analyst

    4 months ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Technical Support Analyst

    4 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Technical Support Analyst

    3 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...

  • Technical Support Analyst

    3 months ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Technical Support Analyst

    4 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is seeking a skilled Help Desk Support Analyst to provide technical assistance and support related to computer systems, hardware, or software. The ideal candidate will be responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Key qualifications include a degree...

  • Technical Support Analyst, Emea

    4 months ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help...

  • Support Analyst

    4 months ago

    Cape Town, South Africa Cape Union Mart International Full time

    The Support Analyst for Merchandising will participate in requirements analysis, solution mapping, configuration, testing, and documentation of the same, to address business requirements within the product scope according to Oracle best practices. The Support Analyst will provide effective maintenance and support for the Oracle Merch systems and its...

  • Technical Support Analyst

    3 months ago

    Cape Town, South Africa MRI Software Full time

    **Job Description**: - From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.- Work hard, play hard. Always. Our relentless commitment to client success, our...

  • Operations Support Analyst

    1 day ago

    Cape Town, Western Cape, South Africa Initiate International Full time

    Unlock Your Career Potential as an Operation Support Analyst in Cape Town, South AfricaAre you ready to take your career to the next level with an exciting opportunity in the heart of Cape Town? A dedicated and skilled Operation Support Analyst is needed to join a dynamic team. If you are passionate about providing top-notch support and have a knack for...

  • Operations Support Analyst

    3 months ago

    Cape Town, South Africa Initiate International Full time

    Operation Support Analyst in Cape Town, South Africa!Are you ready to elevate your career with an exciting opportunity in the heart of Cape Town? A dedicated and skilled Operation Support Analyst is needed to join a dynamic team. If you are passionate about providing top-notch support and have a knack for problem-solving, this role is perfect for you!As an...

  • Operations Support Analyst

    3 months ago

    Cape Town, South Africa Initiate International Full time

    Job DescriptionOperation Support Analyst in Cape Town, South Africa!Are you ready to elevate your career with an exciting opportunity in the heart of Cape Town? A dedicated and skilled Operation Support Analyst is needed to join a dynamic team. If you are passionate about providing top-notch support and have a knack for problem-solving, this role is perfect...

  • Technical Data Business Analyst

    4 days ago

    Cape Town, Western Cape, South Africa Datafin Recruitment Full time

    Job Title: Technical Data Business AnalystWe are seeking a highly skilled Technical Data Business Analyst to join our team at Datafin Recruitment. As a Technical Data Business Analyst, you will play a key role in identifying, gathering, analyzing, and documenting user stories and translating them into high-level technical specifications and designs.Key...

  • Technical Support Analyst, Dnsme

    3 months ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help...

Technical Support Analyst

3 months ago

Cape Town, South Africa DigiCert Full time

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

JOB SUMMARY

We are in the market for a Technical Support Analystto join our Technical Support team in Cape Town.

As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success.

DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

WHAT YOU WILL DO

Deliver world-class customer service to resolve customer concerns and retain customers Build successful long-term relationships with external clients to ensure customer loyalty Partner with technical support engineers to resolve issues reported by customers Engage with internal and external customers via support tickets, email, phone, and chat Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times Achieve productivity related targets including support tickets processed, average response time, average time to close, etc. Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles Gather accurate information and document customer issues in our CRM tool Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

WHAT YOU WILL HAVE

1+ years technical support or IT client interfacing experience Computer Science, Information Systems or Information Technology qualification Basic understanding of Internet principles, terminology and functionality Basic understanding of networking protocols and devices, web servers and VPN Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous) Familiarity with UNIX script commands, website/web server administration (advantageous) Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous) Certifications such as CISSP, MCSE and CCNA (advantageous) Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

BENEFITS

Provident Fund Medical Aid + Gap Cover Employee Assistance Program Education Support Program Gym Reimbursement Life Insurance Disability Insurance Sabbatical

__PRESENT__PRESENT